Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).
Job Summary
The VideoOnDemand Center-of-Excellence (VOD COE) Project Manager role at Comcast is responsible for providing uniform messaging, implementation, and delivery across all COE initiatives. Successful candidates will be able to coordinate with cross-functional team members, identify tasks, manage expectations, develop risk and communication plans, and work with external vendors, partners, and organizations. This position requires a strong project management background and ideal candidates should be familiar with agile development and software deployment. The Project Manager will work closely with our existing Scrum Master to ensure successful delivery of all COE efforts. While this is not a Scrum Master role, the successful candidate will need to know agile development methodologies well and be able to communicate effectively with the Scrum Master so that cross-functional team members are supported, tasks are identified, expectations are managed, communication and risk management plans are developed, and all COE initiatives are delivered on time. Additionally, the Project Manager will serve as the product owner for the COE team's various products and applications. Excellent communication, collaboration, and leadership skills are essential, as well as the ability to deliver under aggressive deadline demands and competing priorities. This role covers the entire VIDEO value chain, including content ingest, encoding/packaging, metadata quality control, publishing to the CDN, and operational metrics & reporting. Appropriate management of resources is needed to process, troubleshoot, deliver, and meet content providers and Comcast business objectives. The Project Manager will help develop and execute daily metrics and reports to identify issues within the COE teams' value chain of VOD content. They will also create data and metrics to track operational workflows, maintain records of results and feedback, and analyze data and metrics to identify problem areas and provide actionable insight to management.
Job Description
Core Responsibilities
Facilitate the submission of well-defined user stories, Jira tickets, and requests from multiple teams by maintaining a dedicated backlog of COE asks.
Coordinate multiple projects across various engineering disciplines within the organization, often spanning multiple disciplines.
Provide day-to-day support to COE software engineering team members across time zones.
Work with the COE team to identify issues in their value chain of VOD content by developing and executing daily metrics and reports.
Responsible for this issue's closure through engagement of all appropriate resources, proper tracking, and status updates.
Communicates and manages project plans and status to a variety of audiences by providing formal briefings, project coordination meetings, and written/graphic reports, based on project plans and status.
The individual must be able to present to our teams the expectations and goals of our teams together with a roadmap of how we will achieve them.
Creates data and metrics to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight to management.
Writing and distributing effective release notes and team newsletters to keep our customers informed about our projects.
Provide leadership, direction, and priorities with broad visibility into status, kpi's and other valuable metrics.
Works well with other organizations, individuals, and teams to continuously improve business processes, across both technical and operational resources.
Occasionally, cross-team meetings will require onshore travel.
Ask insightful questions and leverage team strengths to identify and resolve operational and architectural challenges for COE initiatives.
Coordinate COE efforts to build new application infrastructure, providing point of contact for team members.
Escalates issues requiring action or decisions to manager, as necessary.
Ensures that projects are integrated into operations, including instrumentation, automation, standardization, and methods/procedures.
Does not have any direct supervisory responsibilities. May direct workflow and act as a point of contact.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Qualifications:
Excellent organizational, communication, and problem-solving skills a must.
Excellent written and verbal communication skills (including presentations)
Excellent meeting facilitation, planning and management skills required
Strong working knowledge of Microsoft Office (Project, Excel, Word, PowerPoint)
Develops detailed project plans to track progress and meets with teams regularly to ensure delivery
Ability to multi-task and prioritize responsibilities
Ability to present technical information in face-to-face presentations to varied audiences; including executive management, engineering, operations etc.
Jira ticketing, agile development, Kanban, Confluence documentation, diagrams, etc.
Familiarity with VOD concepts and terminology a plus.
Self-motivated, team player, action and results oriented
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.
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