Ontario Systems, LLC
Albuquerque, NM, United States
Administrative, Part Time
Justice Systems, a wholly owned subsidiary of Ontario Systems, is seeking a self-starting, part-time
Administrative Support Specialist
to work with its CitePayUSA product.
Do you have a passion for providing outstanding customer support? Are you tenacious when it comes to resolving problems? Do you work well in a fast-paced environment and provide high quality work? If yes, let’s talk today about why Ontario Systems is the right next step for you and your career.
This position will work from our Albuquerque, New Mexico, office.
Our office hours are 8am – 5pm. We are looking for an individual to work full days (8 hours) on Tuesday/Thursday and a half day (4 hours) on Friday.
is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.
What You’ll Do
Effectively serve as the first line of support for CitePay users
Professionally greet and assist customers.
Answer incoming calls and emails professionally, courteously, and efficiently.
Handle high volume of calls and multi-task as calls come in. Call volume varies, so flexibility and ability to juggle up to 10 calls/hour is required.
Assist attorneys with e-filing questions
Determine and escalate calls to CitePay Product Manager, as needed.
Stay calm and de-escalate calls, as needed.
Ensure courts are connected to CitePay
Communicate effectively with courts who are disconnected.
Follow flow chart to get courts reconnected.
What You’ll Need
High school diploma or general education degree (GED), some college experience and/or currently pursuing a degree is preferred, but not required
One to two years related experience and/or training; or equivalent combination of education and experience
Strong customer service orientation and communication
Demonstrated ability to maintain confidentiality
Analytical troubleshooting, problem-solving, and research skills
Ability to understand business issues and processes
Working knowledge of Microsoft Office products and similar computing skills
Knowledge of customer service best practices, professionalism, and phone/email courtesy
General understanding of website navigation and online payments
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -- multi-tasks, prioritizes and meets deadlines in timely manner
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
We believe our values and You-Powered Culture set us apart. We take them very seriously and they’re at the core of everything we do. Beyond our values, we have some other great perks for our part-time associates working 20-29 hours per week:
Best Places to Work organization
Career growth and mentorship opportunities
You-Powered Culture – We’ll support you in getting what you need, from your first contact during your hiring process throughout your career at Ontario Systems
Competitive pay and flexible work environment
Health insurance with wellness discounts, medical, dental and vision care
24/7 onsite fitness center
Education assistance program
About Ontario Systems
Ontario Systems is a leading provider of enterprise revenue cycle management software to the healthcare, accounts receivable management, and government markets. Established in 1980 and headquartered in Muncie, Ind., with offices located in Vancouver, Washington, and Albuquerque, New Mexico, and nearly 500 associates across 29 different states, Ontario Systems offers a full portfolio of leading software platforms, including Artiva RM™, Artiva HCx™, Contact Savvy
, and RevQ
. Ontario Systems’ industry-leading customers include 5 of the 15 largest hospital networks who actively manage over $40 billion in receivables collectively, as well as 8 of the 10 largest ARM companies and more than a hundred federal, state and municipal government clients in the U.S.
About Justice Systems
Justice Systems, Inc. (JSI), a wholly owned subsidiary of Ontario Systems, is a leading provider of court case management, prosecutor and public defender case management, and electronic payments software to state and municipal court systems. JSI’s key products include Full Court Enterprise®, Full Case®, and CitePayUSA. Founded in 1982 as National Equipment Corporation by brothers Bill and Ernie Sego, JSI today serves 500 unique courts and judiciary offices. Headquartered in Albuquerque, New Mexico, JSI’s associates have deep domain-expertise in nearly all specialties of court case management and judiciary operations.
Equal Employment Opportunity Policy
Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Ontario Systems, LLC
Website : http://www.ontariosystems.com/