San Diego, CA, United States
Bilingual, Underwriting, Healthcare
Jan 18, 2021
Look for more than answers. Patients and Physicians rely on our
diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.
The primary purpose of this position is to complete insurance applications via telephone for a multiple client companies. This position will be asked to perform the above duties in a language other than English less then 90% of the time. This position is responsible for maintaining the basic level production and quality standards
This position has no supervisory responsibilities.
REVIEWS AND APPROVALS: List the typical decisions that this position is required to make. Please indicate what kinds of constraints, policies and procedures are placed on decision making.
Examples of decisions that can be taken without conferring with supervisor.
• No decisions may be made without conferring with supervisor.
Examples of decisions that can be taken only after conferring with supervisor.
• This position must follow standard operating procedures.
Education Preferred: High School Diploma or Equivalent required.
Other: Minimum Skills Required
• Type 30 wpm
• Strong communication skills
• Accurate, detail oriented
• Proficient teamwork skills
• Good work attendance record
• Good Organizational skills
• Good bilingual skills
• Must have good bilingual skills
Minimum Skills Preferred
• Background in medical terminology
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms. This position infrequently lifts, carries or otherwise moves and positions objects weighing up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Duties and responsibilities, as required by business necessity may by added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.