Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Risk Senior Manager - Compliance & Centralized Functions
Citizens Financial Group.
Franklin, TN
Apply Now >
Manager, Corporate Privacy
Community Health Systems, Inc.
Franklin, TN
Apply Now >
Underwriting Counsel
First American Financial Corporation
Franklin, TN
Apply Now >
State and Local Tax - Income Franchise - Manager
PricewaterhouseCoopers LLP.
Nashville, TN
Apply Now >
State and Local Tax - Income Franchise - Senior Manager
PricewaterhouseCoopers LLP.
Nashville, TN
Apply Now >
View more jobs in Franklin, TN
View more jobs in Tennessee

Job Details

Mediation Manager

Company name
Mitsubishi Motors North America, Inc

Experience
3-5 yrs required

Location
Franklin, TN, United States

Employment Type
Full-Time

Industry
Legal

Posted on
Jan 16, 2022

Valid Through
May 01, 2022

Apply for this job






Profile

Mediation Manager

DUTIES: Coordinate with consumers, dealers and regional management and other affected personnel to resolve customer concerns early in the case process to prevent escalation. Provide support to Level 2 Case Management team to assist with advanced CR cases as required. Negotiate vehicle replacement, repurchase, and settlement transactions with customers to ensure optimal outcome for the customer and company. Consult with dealers and regional staff for pertinent information to resolve customer concerns. Evaluate and analyze each Lemon Law Summary to ensure Mitsubishi compliance with applicable state and federal laws; provide feedback to regional staff for coaching, counseling and accountability of district and dealership personnel. Evaluate customer cases and guide the regional organization towards voluntary settlements where feasible. Prepare the appropriate settlement documentation for approval and manufacturer costs. Ensure all required legal documents and disclosures are correct and complete. Direct lemon law case activities to include: case investigation, preparation, presentation, and compliance with mandated deadlines and arbitration decisions. Direct third-party arbitration cases to include assisting the regions with case investigation, responses, preparation, presentation, and compliance with critical dates and decisions. Train regional personnel on procedures for handling arbitration board cases to include interacting with the customer, and all preparation and presentation for oral hearings. Reconcile and audit third party arbitration and vehicle surrender billings for accuracy. If required, act as a back-up for Level One and Level Two. Proactively problem solve escalated calls, customer issues, workflow inefficiencies, training opportunities, and system problems. Perform case management duties in the absence of designated case managers. Effectively manage multiple priorities and meet stated deadlines while delivering quality results. Perform other duties as assigned or required to ensure work unit goals are achieved.

Company info

Sign Up Now - EmploymentCrossing.com

Similar Jobs:
State and Local Tax - Income Franchise - Manager The candidate will get the opportunity to help clients solve their business issues related to business restructuring, adoption of new tax laws, and communicating local tax developm...
State and Local Tax Indirect VAT Manager
Location : Nashville, TN
State and Local Tax Indirect VAT Manager The candidate will get the opportunity to help the clients solve their business issues related to business restructuring, adoption of new tax laws, and communicating local tax developments...
State and Local Tax - Mergers and Acquisitions - Manager The candidate will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Develop new skills outside of their comfo...
I was facing the seven-year itch at my previous workplace. Thanks to EmploymentCrossing, I'm committed to a fantastic sales job in downtown Manhattan.
Joseph L - New York, NY
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2022 EmploymentCrossing - All rights reserved. 169 192