New York City, NY, United States
Call Center, Bilingual
Apr 16, 2020
In 2017, immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.
Sendwave's mission is to change that by making sending money anywhere in the world as easy and affordable as sending a text. Since 2014, our app has allowed users in North America and Europe to send money instantly to mobile money wallets in Kenya, Uganda, Tanzania, Ghana, Nigeria (and soon Bangladesh and Senegal) saving our users over 70% relative to Western Union and MoneyGram.
We're looking to rapidly expand throughout the globe in the next year. That's where you come in...
How you'll help us achieve it
Delighting our users is a core value at Sendwave. We are looking for a User Protection Support Representative who will provide our new users from the Bangladeshi diaspora (as well as our other diaspora communities) with a seamless experience as they begin to use Sendwave. User Protection Support Representative responsibilities include helping our users submit identification documents to fulfill compliance and regulatory requirements, ensuring users are sending funds to legitimate counter-parties, and helping users to complete their first transactions. If you’re familiar with providing stellar customer service and have a passion for preventing fraud, we’d like to consider you! Ultimately, you will make sure our users feel their information is secure and that they made the right choice in using Sendwave for their remittance needs!
In this position you'll:
Skills you'll need to be successful:
Our company, including our support team, is 100% remote. You must live and be authorized to work in the United States. Candidates authorized to work exclusively outside of the United States will not be considered.
Salary and Benefits
How to apply
Website : http://www.sendwave.com