Job Details

Seasonal Customer Service Representative

Company name
Rocksteady Promotions Inc.

Location
Philadelphia, PA, United States

Employment Type
Full-Time

Industry
Customer Service, Sales

Posted on
Jan 13, 2022

Profile

Rocksteady Promotions is a growing, privately owned Sales and Marketing company in the Philadelphia area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution-oriented individual to join our customer service team! This is a seasonal to a possible full-time position.

If you are a team player and sports enthusiast this is the place for you- we thrive off of competition and the growth of our team members. Ultimately, we are looking for a friendly and driven individual that likes to venture out of their comfort zone and talk with our clients about our many products and services.

 

Responsibilities:

  • Attracts potential customers by answering product and service questions

  • Handling customer order related questions, inquiries, and complaints

  • Recommends products that will meet customers’ needs

  • Prepares product or service reports by collecting and analyzing customer information

  • Contributes to team effort by accomplishing related results as needed

  • Maintaining current knowledge of products offered

  • Perform all other related duties as assigned

 

Requirements:

  • Positive attitude and excellent communication skills

  • Knowledge of principles and processes for providing excellent customer service.

  • Product knowledge, Quality Focus, Problem Solving, Resolving Conflict, Multi-tasking

  • High school diploma or equivalent

  • Support company values and standards of integrity

  • Excellent verbal and interpersonal skills with a high degree of professionalism

  • Must be able to function as part of a team as well as independently

 

Persons with Experience in the following areas should apply: Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

 

Company info

Rocksteady Promotions Inc.

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