Job Details

Assistant Service Manager in Pep Boys HIRING NOW

Company name
Manpower US

Location
Pasadena, CA

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Job Description
Reasons to work at Pep Boys1. In 35 states Puerto Rico - Growth Opportunties 2. Apprenticeship Program for General Service Techs & Mechanics to enhance skillsets3. Manager Development program in retail side4. LMS to provide targeted development plans5. Will pay for ASE certifications & provide online study guides for tests6. Advanced Technical Training (quarterly \hot topic\ training5. BenefitsPosition SummarySupport the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. This position has been designated as a safety-sensitive position.Duties & ResponsibilitiesUnder the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.Assist the Store Manager of Service in training and coaching service selling associates on \Pep Boys Customer Care Process,\ Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.Effectively communicates with all store associates, management, and customers.In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.Key holder and responsible for basic and detailed opening and closing responsibilities.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.One year of experience in automotive service environment.Valid Driver's License .Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. Acted as a work lead or supervisor previously.Ability to exercise judgement and to work independently.Strong customer service skills.Ability to handle difficult customer situations.Comfortable utilizing up-sell techniques.Strong cash handling skills, including the use of POS systems.Strong verbal communication skills.Demonstrated consistency, accuracy and follow-through.Ability to work Days, Nights, Holidays and Weekends.

Company info

Manpower US
Website : http://www.manpower.us

Company Profile
ManpowerGroup is the world leader in innovative workforce solutions, connecting human potential to the power of business. ManpowerGroup serves both large and small organizations across all industry sectors through four main brands and offerings: ManpowerGroup Solutions, Experis, Manpower and Right Management.

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