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Job Details

Service Manager - UAL

Company name
United Air Lines, Inc. (UAL)

Honolulu, HI

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We have a wide variety of career opportunities around the world — come find yours.Food ServicesThe Food Services department develops, creates and provides the great dining experiences on board our aircraft.Please note that this position will be hired under the Chelsea Food Services divisional work rules. Key Duties, Responsibilities, and Activities  Customer Advocate for all customers to ensure a quality product is delivered in a timely manner and update on any changes.Participates as a member of the kitchen leadership team to ensure corporate and local policy and procedures are implemented and maintained.Manages the customer relationship and works to ensure all expectations are being met. Communicates customer specification, quality and operational issues through the kitchen.Follows up on internal customer comments and quality issues.Coordinates customer visits, presentations and specification development.Conducts self-audits, customer audits and works with other leadership on any corrective action as necessary insure compliance with Federal and State Airport Regulations.Plan future equipment and facility requisitions. Oversee the day to day operation of facility maintenance.Acts as the point person for all facility related projects.Supervises team (overtime, OJI, headcount, disciplinary issues, etc.) to keep department on track with performance and consistencyManage and insures budgetary compliance performs other duties as assigned. Occasionally enters cool area of 42 degrees. Occasionally enters refrigerated area at 35 degrees.Qualifications RequiredKnowledge of food services/catering operationsBachelor's degree and/ or Associate's degree  Strong leadership skillsStrong written and verbal communication skills Ability to effectively work with all levels of the organization, employees, as well as outside suppliersComputer skills including use of email, Word, Excel and PowerPoint English language fluency Ability to work various shifts within a 24-hour-a-day / 7-day-a-week operation, including early mornings, late nights, weekends and holidays Must be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationsReliable, punctual attendance is an essential function of the positionLimited travel may be requiredContinuous standing, walking, climbing, and stoopingFrequent bending to pick up equipment from ground levelLift and/or carry up to 50 lbs.Pull and/or move up to 100 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Preferred Bachelor's degree and/ or Associate's degree in Business MBA Food Safety Certification such as ServSafe Lean Manufacturing knowledge

Company info

United Air Lines, Inc. (UAL)
Website :

Company Profile
United Airlines, Inc. is an American major airline headquartered in Chicago, Illinois. United is a wholly owned subsidiary of United Continental Holdings following a $3 billion merger in 2010. The airline was previously owned, at one point in its history, by The Boeing Company, one of the world's largest aircraft manufacturers. Since its merger with Continental Airlines, the company boasts more revenue passenger miles than any airline in the world.United operates out of 10 airline hubs in the continental United States, Guam, and Japan. George Bush Intercontinental Airport in Houston is United's largest passenger carrying hub handling 16.6 million passengers annually with an average of 45,413 passengers daily. The company employs over 88,500 people while maintaining its headquarters in Chicago's Willis Tower (formerly known as Sears Tower). Through the airline's parent company, United Continental Holdings, it is publicly traded under NYSE: UAL with a market capitalization of over $10.5 billion as of October, 2013.

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