Job Details

Customer Service Representative

Company name
The Hartford Financial Services Group, Inc.

South Portland, ME

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Exciting Hartford Group Insurance Customer Support and Claims Jobs Opportunities! This is a promotional requisition in anticipation of future hiring needs.  Candidates that create a profile and apply directly will be considered for future opportunities. We are hiring for the following position in the near future: Customer Service Representative RESPONSIBILITES: Provide exceptional customer service to our customersAnswers questions and resolves issues based on phone calls from members, providers, and plan sponsors. Documents and tracks contacts with members, providers and plan sponsors.Explains member's rights and responsibilities in accordance with contract.Educates providers on our self-service options.Handles extensive file review requests, performs review of member claim history to ensure accurate information is communicated   QualificationsWHAT ARE WE LOOKING FOR?   Exceptional customer service skills.Critical Thinking skills and decision making ability.  Time management skills and ability to multi-task are key components.Effective communication skills, both written and verbal. Proficiency with MS Office applications.Ability to perform effectively in a team environment.Previous Claim experience preferred but not required BEHAVIORS AT THE HARTFORD   Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.Operate as a Team Player – Work together to drive solutions for the good of The Hartford.Build Strong Partnerships – Demonstrate integrity and build trust with others.Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improveEqual Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression  

Company info

The Hartford Financial Services Group, Inc.
Website :

Company Profile
The Hartford is in business to protect what is most valuable to customers—their homes, cars, businesses, income, and employees. We help individuals and businesses prepare for the unforeseen with insurance and income protection so they can prevail through loss, accident, or disability.

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