Desktop Support Technician

Profile

Desktop Support Technician

Responsibilities: Support People, PC's, Printers, Desktop Scanners, Copiers, Phone Systems and client system access. Monitor IT Service Desk ticket queue and resolve tickets in a timely manner. Provision/Document/Decommission users and entitlements in internal and external software systems and resources. Participate in Infrastructure calls and provide solutions to recurring hardware/software-related issues. Use various tools to perform related support functions. Provide expertise in support of end user network, hardware, and software issues. Assist in the testing and installation of; application software, upgrades, and patches as required on supported systems. Writing technical documentation, installation, and user instructions. Instruct/train users as required on access and use of company and client systems. Assist in the management of Hardware and Software assets. Help ensure that facility is always 'audit ready".

Company info

Brock and Scott PLLC
3825 Forrestgate Drive
Winston Salem
North Carolina
United States 27103- 135
Website : http://www.brockandscott.com