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Job Details

Receptionist

Company name
Confidential

Location
Miami, FL, United States

Employment Type
Full-Time

Industry
Nonprofit, Administrative

Posted on
May 06,2019

Profile

PURPOSE OF THE POSITION 

The Receptionist is responsible for providing secretarial, clerical and administrative support in order to ensure that client services are provided in an effective and efficient manner. 

SCOPE 

The Receptionist reports to the Office Manager and is responsible for the initial impression of the office to the public. The failure of the Receptionist to provide these services in an efficient and effective manner will result in disruptions in the provision of services. 

RESPONSIBILITIES 

  1. Provide office support services in order to ensure efficiency and effectiveness 

    1. Main Activities 

      1. Receive, direct and relay telephone messages and fax messages 

      2. Direct customers to the appropriate counselor 

      3. Maintain the general filing system and file all correspondence 

      4. Assist in the planning and preparation of classes and other outreach events 

      5. Respond to public inquiries 

      6. Provide word processing and secretarial support 

      7. Perform general clerical duties 

  2. Develop and maintain a current and accurate filing system 

  3. File all client files and ensure consistent organization of client files 

  4. Maintain client records and follow-up to ensure timely closeout of files 

  5. Performs Receptionist functions 

    1. Main Activities  

      1. Answer incoming calls and handle caller’s inquiries whenever possible 

      2. Redirect calls as appropriate and take adequate messages when required 

      3. Greet, assist and/or direct clients, visitors and the general public  

  6. Support the Executive Director and other staff 

    1. Main Activities 

      1. Assist office staff as requested 

      2. Provide administrative services for the Office Manager and Counselors 

  7. Perform other duties as required 

KNOWLEDGE, SKILLS AND ABILITIES 

Knowledge 

The incumbent must have proficient knowledge in telephone communications and office administration 

Skills 

The incumbent must demonstrate the following skills: 

Effective verbal and listening communications skills 

Time management skills 

Computer skills including the ability to work with excel and word programs at a highly proficient level 

Bilingual English/Spanish preferred 

Personal Attributes 

The incumbent must demonstrate the following personal attributes: 

Honesty and trustworthiness 

Respectful 

Culturally aware and sensitive 

Flexible 

Good sound work ethics 

Educational Background 

The incumbent must: 

Possess a GED or High School Diploma, some college preferred 

Be willing to obtain certification in different levels of Housing Counseling 

Pass a background screening 

A 90 day probationary. Upon completion of probation, eligibility for advancement including training. 

Company info

Confidential

Company Profile
Confidential

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