Tier 1 Technical Client Support

Profile

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Are you interested in starting and/or growing your career as a tech professional? In this job you will supporting Comcast Business' largest enterprise customers by troubleshooting their technical issues across our product suite- managed broadband, WiFi, router, voice and more. Not only are you critical in providing excellent customer support & service, but this job can lead you to a long career in network engineering. We promote almost all our more senior jobs from these roles! If you have a customer first mindset and some technical ability or interest, we can teach you the rest.

Job Description

Are you interested in starting and/or growing your career as a tech professional? In this job you will supporting Comcast Business' largest enterprise customers by troubleshooting their technical issues across our product suite- managed broadband, WiFi, router, voice and more. Not only are you critical in providing excellent customer support & service, but this job can lead you to a long career in network engineering. We promote almost all our more senior jobs from these roles! If you have a customer first mindset and some technical ability or interest, we can teach you the rest.

On Top of that, once you are hired you will enjoy these awesome benefits:

Day 1 Health Benefits!

Courtesy Services: internet, premium cable, voice, home security

21 PTO Days 8 Paid Company Holidays

401K: we match 100% of your first 6% contribution

Tuition Reimbursement if you want to get an advanced degree (associate, bachelors, masters)

Free Tickets to Universal Studios

Spent Smart Program- saves you money on everyday items you use

And so much more- just ask us!

What you will do day-to-day:

Handle inbound customer repair request via phone, portal, email, and network monitoring tools.

Manage ticket queues.

Interface with incumbent local exchange carriers, field service technicians and other internal partners as needed to resolve customer troubles.

Provide all customer communications including status updates and inbound automatic call distributor (ACD) calls.

Independently recognize and diffuse escalated customer situations while setting accurate expectations for issue resolution.

Communicate with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations.

Achieve standards for consistent performance (scorecards).

Utilize tools and resources to troubleshoot and repair managed services customer problems.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Relative Work Experience

0-2 Years

Education

Associate's Degree or equivalent experience

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Associate's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com