TRICARE Consumer Experience Professional 2

Profile

Description

The Consumer Experience Professional 2 ensures optimized interaction between a company and members. The Consumer Experience Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

All candidates will be required to perform an eQIP background check process based on the government contract attached to this role.

All candidates must be United States citizens.

The Consumer Experience Professional 2 may leverage voice of the customer, root cause, telling the story, call listening, member experience design, elimination and recognition of friction points, identifying automation/optimization opportunities, empower others in the organization to speak up and voice opportunities to improve the member experience. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

U.S. Citizenship required

Successfully receive interim approval for government security clearance (eQIP - Electronic Questionnaire for Investigation Processing)

High School Diploma

3 - 5 years of consumer operations experience

Excellent verbal and written communication skills (presentations).

Proficiency in all Microsoft Office Programs including Word, Visio, PowerPoint, and Excel

Ability to interpret assignments and understand department strategy

Excellent time management skills

Trend Data Analysis - (Tableau Reports).

Experience making decisions and working independently with little supervision

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Prior working experience with Journey mapping (Beneficiary or Provider related)

Extensive knowledge of or working experience with TRICARE policies and programs

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Additional Information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com