Collector

Profile

Collector

The candidate's responsibilities include: Promote the firm’s vision and Mission; Review and analyze client, account and customer information; Locate customers using basic skip tracing tools; Generate outbound and receive inbound calls from customers and third parties; Obtain customers’ full and complete information; Identify customers’ reason(s) for delinquency; Educate customers on the status of their account and the legal process; Secure payments; Negotiate terms and offer solutions on accounts; Analyze and submit settlement offers on accounts; Follow-up with customers on payments; Diary customers’ accounts for next action; Meet and exceed company and client goals; Comply with all federal, state and local regulations; Comply with all office policies and procedures. Excellent analytical, communication, negotiating and organizational skills required. Ability to read, write and speak fluent English required. Complete knowledge and understanding of all relevant federal, state and local collection regulations including the Fair Debt Collection Practices Act (“FDCPA”) required. Ability to use standard office equipment including a computer, keyboard, copy machine, phone system and calculator required. Advanced knowledge of Microsoft Office applications (Outlook, Word and Excel) and familiarity with collection software required. Basic typing and math skills required. High school diploma or GED required. 2 years of collections experience preferred.

Company info

Weber Olcese, PLC
3250 West Big Beaver Road Suite 124
Troy
Michigan
United States 48084
Website : http://www.weberolcese.com