Senior Employee Experience Strategy amp Transformation Professional

Profile

Description

The Senior Employee Experience Strategy & Transformation Professional enhances the employee experience by architecting experiences and building capabilities that will positively impact our employees. The Senior Employee Experience Strategy & Transformation Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Employee Experience Strategy & Transformation Professional leads transformations and experience improvement development for employee experience that will drive the future vision of the company's core businesses. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Key Responsibilities

Work closely with product teams to build research-driven roadmaps focused on employee experience outcomes that contribute to business objectives

Rank customer problems and potential solutions based on relevant dimensions to create a prioritization of work that will be represented in product roadmaps

Facilitate alignment between team and stakeholders on a defined set of customer-centric opportunities and a common future-state vision that advances business strategy

Embed product team members and stakeholders in research to deepen their understanding of their customers and pain points

Advance best practices for research design and execution, e.g., participant outreach and recruitment

Leverage a mixed-methods approach using direct & indirect channels to gather quantitative & qualitative data

Synthesize and deliver customer insights across stakeholders and the organization

Craft recommendations that inform customer outcomes and product roadmaps

Design and facilitate workshops to collaborate with purpose and foster alignment across product teams, SMEs, and stakeholders

Define and visualize customer experience across phases and touchpoints, elevating pain points and value creation opportunities from the customer perspective

Select best tools to appropriately visualize end-to-end customer experience (journey map, service blueprint, story map, etc.)

Create low fidelity prototypes that illustrate accessible, future-state customer experience, often suitable for testing with customers

Required Qualifications

Must be passionate about contributing to an organization focused on continuously improving employee experiences

Minimum of 3-5 years of customer research and design experience

Exceptional oral and written communication skills, including but not limited to presentation skills to leadership

Detail oriented with excellent organizational and project management skills

Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work

Ability to prioritize and handle multiple tasks with concurrent deadlines

Demonstrated experience with leading projects

Preferred Qualifications

Working knowledge of Miro

Member/Consumer Experience design experience

Work-At-Home Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana vaccination policy:

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Please note: Some areas of our business, such as the Primary Care Organization including CenterWell, Conviva, Kindred at Home, onehome, SeniorBridge, Neighborhood Centers, Pharmacy Distribution Centers and others, may be required to adhere to federal, state or local or additional workplace guidelines.

Interview Format:

Video Interviews: As part of our hiring process, we will be using an exciting interviewing technology provided by ModernHire, a third-party vendor.

As a work at home (WAH) position, Humana will be deploying virtual and video technologies for all hiring activities. Requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com