Team Lead Customer Success

Profile

We’re looking for an experienced and highly motivated Team Lead, Customer Success to join our North America Customer Success team. The Team Lead, Customer Success will be responsible for managing premier clients and managing direct reports on the Customer Success team. They will demonstrate strong cross-functional leadership skills, relationship building skills, leveraging exceptional communication ability, planning, execution and analysis to drive new and existing initiatives, while raising the bar for excellence in both the customer and employee experience.

As a Team Lead, Customer Success, you'll contribute strategic and analytical thinking on a top-tier book of business, as well as business judgment, and operational skills. You will be responsible for developing and implementing best practices for customer success, leading the team in sustaining their trusted advisor status with customers.

What you’ll do:

Overseeing the lifecycle and all aspects of your book including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services for several highly strategic accounts

Developing a trusted advisor relationship with key client stakeholders and executive sponsors, fostering regular, impactful engagement.

Provide thought leadership and become a recognized industry expert externally. Lead engagement for key customers and partners.

Grow and manage team, recognize potential, and support career development.

Achieve or exceed quarterly & annual targets and provide an accurate team forecast and risk analysis.

Collaborate and build strong relationships cross‐departmentally with IAS Teams.

Manage execution of key growth-driving initiatives, securing support from internal stakeholders at regional and global level, and lead strategy setting and execution across other functions.

Serve as point of escalation for critical customer issues. Work with sales and support to resolve issues and help remove barriers for the team.

Take the lead in ensuring operational efficiency and process development.

Accelerate the ramp time of new hires.

What you’ll need:

7 years in a client-facing customer success/account management role in ad tech

Experience managing at least 2-3 direct reports

Service-oriented ethos with a strong business mindset and the ability to build strategic plans to engage senior level customers.

Experience managing, consulting, and negotiating with clients with an excellent track record of retaining and growing a portfolio.

Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail

Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment. Ability to work independently as well as part of a team

Salesforce proficiency is ideal

About Integral Ad Science

Integral Ad Science (IAS) is a global leader in digital ad verification, ensuring that ads are viewable by real people in safe and suitable environments. IAS’s mission is to be the global benchmark for trust and transparency in digital media quality for the world’s leading brands, publishers and platforms. We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide. IAS is part of the Vista Equity Partners portfolio of companies. For more information, visit integralads.com

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

To learn more about us, please visit

http://integralads.com/

and

https://muse.cm/2t8eGlN

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.

Company info

AdSafe Media
Website : http://www.adsafemedia.com/