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Job Details

Support Technician

Company name
Citizens Business Bank

Rancho Cucamonga, CA, United States

Employment Type


Posted on
Feb 13,2020

Valid Through
May 28,2020

Apply for this job


Joining Citizens Business Bank means connecting with a team of dedicated associates that continually strive for new and innovative ways to meet and exceed the needs of our customers. As a top ranked bank, life at our company includes a working environment that thrives on collaboration, integrity, and mutual respect for one another. We encourage our associates to ask questions, learn, care deeply, and make an impact. Our dedication to customers and associates is at the core of our business culture and is represented by five core values: financial strength

, superior people

, customer focus

, cost-effective operation

, and having fun

Support Technician


Support and troubleshoot Business Centers and Item Processing Departments with computer and software related matters.

Essential Duties & Responsibilities

Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.

Resolve routine technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunication systems.

Diagnoses, identifies, and isolate problems based upon comments and complaints; researches problems utilizing historical database records or routing calls to available expertise in more complex and difficult cases; responds promptly with solutions.

Maintains and updates records and tracking databases.

Alerts management to recurring problems and patterns of problems.

Assists with purchase, acquisition and inventory of hardware and software.

Prepare management processing reports.

Provide, present and promote The Citizens Experience to all external and internal customers.

Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general degree (GED); with one year minimum experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of:

Microsoft personal computer operation and system configuration

Personal computer troubleshooting and repair

Network communications concepts

Microsoft Office application support

Network directory maintenance

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is the work environment is usually moderate.

Citizens Business Bank is an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. We provide equal opportunity in all employment matters without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, age, genetic information, national origin, veteran status or any other status protected by federal, state, or local law, for all qualified applicants and Citizens Business Bank associates.

Company info

Citizens Business Bank
Website :

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