Enterprise Associate amp Business Solutions Strategy Advancement Advisor

Profile

Description

The Strategy Advancement Advisor provides data-based strategic direction to identify and address business issues and opportunities. Provides business intelligence and strategic planning support for business segments or the company at large. The Strategy Advancement Advisor works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

Humana is seeking to find an experienced seasoned leader to develop, design, and advance the strategy and cultural priorities for the Enterprise Associate & Business Solutions (EABS) organization (approx. 150 Humana team mates, approx. 800 total team mates inclusive of strategic partners). The leader will report directly into the Associate Vice President, Service Excellence with a dotted line to the Senior Vice President, Enterprise Associate & Business Solutions for Humana. The role will also act as a 'Chief of Staff' to the SVP, EABS and will own the oversight and responsibility for:

Advancing the EABS strategy, the short and long term roadmap, and the organizational annual priorities

Working with the SVP, EABS and the senior leadership team on the creation of the organization's strategy and all communications regarding the EABS strategy and how it supports and aligns with the CAO and enterprise strategy

Implementing and bringing to life the EABS annual associate engagement action plan

Partnering and working with culture committees across EABS with ownership of EABS culture budget

Developing the EABS internal communications strategy and implement in partnership with CAO communications team including town halls, general organizational communications, and the EABS communications calendar

EABS governance framework and the EABS operating model including building, monitoring, and maintaining the organization's service catalog and it's management,

Building, developing, and implementing the EABS strategic innovation road map

Partnering and maintaining industry relationships regarding shared service operations forums and roundtables and manage the importing of ideas and best practices

Partnering with finance on EABS budget prioritization of investments to bring strategy and priorities to life

Managing and implementing special ad hoc EABS projects with high complexity and sensitivity with direction from the EABS SVP, and/or AVP of Service Excellence

Managing relationships across the enterprise with key business partners

Overseeing EABS demand management, provide visibility into demand drivers, and help business stakeholders make better demand decisions

Owning the customer experience measurement process in partnership with other EABS senior leaders to capture, measure, and quantify the customer experience and leverage the information to inform EABS priorities and actions

Leading a team (future) of professionals/project managers

It's critical that the leader is skilled in the area of people leadership and has the ability to lead by influence. The leader should be able to inspire people to excellence, have a passion for working in cross functional teams, and have a collaborative approach in their leadership style. The individual should be a very strong communicator and have the ability to build relationships with other senior leaders across the Humana enterprise. They should understand how to build creditability in a complex organization and should be a constant learner and willing to share what they have learned with others. They should also be able to maintain confidentiality of sensitive projects and understand intersections of complex enterprise bodies of work.

Required Qualifications

Bachelor's degree

7 years of relevant experience with executive leadership exposure

Experience developing organizational strategy and advancing those strategies

Ability to lead with influence across a complex and diverse organization of business and shared services

High emotional intelligence and maintain strict confidentiality

Understanding of automation capabilities to deliver solutions

Demonstrated capabilities in creating and curating positive associate and customer experiences using a variety of different platforms including people, technology, and 3rd party relationships

Have a successful career showing consistent career progression into roles of increasing responsibility, complexity, and scale

A person who considers themselves to be an out-of-box thinker with demonstrated experience in innovation development and management

Ability to ensure that solutions are created with end-user 'experience' being at the center of the design, planning, and implementation

A well rounded businessperson who partners effectively with stakeholders and who can earn the respect and trust of peers and members of the senior leadership team

A recognized reputation for inspirational leadership and for getting things done

Strong verbal communicator - high energy, proactive, dynamic and committed leader who instills passion in both internal and external audiences, including management team

Unquestioned ethics and integrity and demonstrated track record of using sound judgement in various ambiguous situations

Ability to leverage resources across the enterprise. Operate safely and in a compliant manner to support uninterrupted business operations Build of culture of strong relationship management with key leaders across the enterprise

Flexibility to travel up to 20% based on business needs

Preferred Qualifications

Master's degree

Additional Information

Why Humana?

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

Work-Life Balance

Generous PTO package

Health benefits effective day 1

Annual Incentive Plan

401K - Immediate company match

Well-being program

Paid Volunteer Time Off

Student Loan Refinancing

If you share our passion for helping people, we likely have the right place for you at Humana!

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health-screening questionnaire. Please note: Some areas of our business, such as the Primary Care Organization including CenterWell, Conviva, Kindred at Home, onehome, SeniorBridge, Neighborhood Centers, Pharmacy Distribution Centers and others, may be required to adhere to federal, state or local or additional workplace guidelines.

Work-At-Home Requirements:

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Social Security Task: Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com