Custom Service Tech/Programmer Philadelphia PA

Profile

Magnolia

Our Magnolia Care Technical Specialist provides a premium experience in the Magnolia VIP Care Program, providing post installation technical management of the Magnolia products installed and programmed in residential and commercial spaces. You will play a vital role in ensuring the highest quality client experience by driving operational efficiency, and growing the business in an effort to support converging technologies.

Key accountabilities:

Responsible for the ongoing monitoring, pro-active system maintenance, configuration and programming of advanced audio, video, lighting, surveillance, automated, and networked systems in Magnolia Care qualified residential spaces both remotely and onsite

Provides ongoing consultation services of clients' systems

Monitors, tests, diagnoses, repairs, recreates advanced programming, optimizes and maintains client's Magnolia purchased equipment. Ensures proper system functionality and performance benchmarks are achieved

Responsible for facilitating product repair in client system and expediting exchange of products, installation and programming.

Delivery and installation of audio/video, control and networking equipment

Maintains accurate records for all Client post-installation technical activities

Educates the Client on the purchased equipment, which includes the system operation tutorial

Maintains functionality for MDC store(s)

Basic Qualifications:

2 years of home audio video installation work

2 years of customer service

1 year of Control System Programming

21 Years of Age

Clean Driving Record

Carrying/lifting/pushing/pulling weight up to 75 lbs. with or without reasonable accommodation

Preferred Qualifications:

Low Voltage Trainee Card

1 year of Computer Programming

Universal Remote Control certification

Control4 certification

AMX certification

Lutron certification

Savant certification

Cedia, ICIA, NICET, ECC certification

Company info

Best Buy
Website : http://www.bestbuy.com