The Manager, IT Executive Support leads a team of technology support professionals located in four regional areas (Louisville, Boston, Washington DC, and West Palm Beach, FL). This position works directly with the Management Team (CEO, CIO, CMO, etc.) based out of the Arlington, VA office, providing concierge-level delivery and support of technology (compute and videoconferencing) as it relates to the executives, administrative assistants, and Board of Directors.
The ideal candidate for this position will demonstrate the ability to exercise at the highest level of professionalism and decision making when interacting with and supporting Humana's CEO and senior management team. The perfect candidate will have vast previous experience in supporting c-suite executives, as well as managing a support team remotely.
Responsibilities
o Full end-to-end delivery and coordination of all executive support services to the most senior leaders.
o Implements and manages continuous improvement activities to better enable solutions for executive customers.
o Manage the day-to-day activities and responsibilities of the IT Executive Support team.
o Collaborate with business leaders and necessary IT teams to ensure our VIP users' endpoint, mobile device, peripherals, applications, and their other assigned devices are consistently working optimally.
o Work with multiple 3rd party vendors to provide support and solutions for executive customers.
o Create and maintain technical documentation to be used by the IT Executive Support team.
o Research, test, and support existing and new endpoint technologies requested by VIP users to ensure lasting compatibility and administration.
o Support of meeting platforms such as Zoom, as well as integrated videoconference rooms.
o Train VIPs and supporting users to use the appropriate devices and applications.
o Provide periodic executive summaries to upper leadership within the IT organization.
Required Qualifications
o Bachelor's Degree
o 7 years of progressive experience in an IT related field
o 3 to 5 years of management/supervisorial experience
o 3 to 5 years of experience providing executive level 'concierge' support for senior leaders
o Experience with both Windows and OSX operating systems and applications, as well as iOS
o Experience with M365 (Office, OneDrive, Teams).
o Experience with collaboration tools such as Miro.
o Experience with multiple meeting platforms as well as integrated videoconference rooms.
o Excellent verbal, written, and presentation skills.
o Ability to interact effectively at all levels of the organization.
o Strong customer quality and results orientation.
o Ability to be an effective team member and provide coordination across complex teams and organizations.
o Ability to analyze complex business/technical data and develop innovative solutions.
o Excellent planning and organization skills.
Ability to focus and align resources around critical initiatives
Preferred Qualifications
Bachelor's Degree in a Technical Field
Desktop Support related Certifications
Additional Information
Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.
If progressed to offer, candidates will be required to:
Provide proof of full vaccination, including booster OR
Provide proof of applicable exemption including any required supporting documentation
Medical, religious, and state exemptions will be available.
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