Paralegal Ii

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Paralegal II
Assist in managing the pre-litigation and litigation process and case load, while working independently on resolving small to medium sized/complex legal matters. Provide advanced support to the Assistant General Counsel, Senior Managing Attorney, other attorneys in the Law Department, and internal clients (RSC and the field operations managers). Provide cross-training, for other department paralegals and administrative staff and continuously seek opportunities for innovation and collaboration in litigation and compliance initiatives. Support Litigation and Compliance team, including Assistant General Counsel and senior attorneys, with management of cases, disputes and projects on wide variety of topics including general litigation, compliance, employment, regulatory, government investigations, class actions, and others. Manage and support litigation and claims updates in CounselLink and other systems and internal reporting; make status/strategy updates to litigation matters in CounselLink and other systems of internal reportingManage internal discovery functions by preserving, collecting and producing documents and data in coordination with Legal Department, Risk and outside counsel; including e-discovery and managing outside vendors on large scale discovery and document production requests. Manage and support the Company’s financial audit process and analyze, create and distribute litigation, estimated exposure, claims and diversity reports to executive management. Manage receipt and distribution of Service of Processes sent to the Company. Independently manage small claims, developing defenses and preparing witnesses and field personnel. Handle subpoenas for deposition and/or production of Company documents where the Company is not a named party; oversee document collection, review, and production. Independently handle and resolve customer service complaints for operations managers. Prepare and distribute Notices of Litigation for new litigation matters to appropriate Company employees. Manage eDiscovery, e-mail, legal and document preservation holds to meet Company’s business/legal needs; manage and analyze Company documents retention and destruction policies. Manage integration and specific customer design criteria for department’s matter management system. Discovery Management and Legal Research. Take lead role with IT, in-house counsel, and outside counsel to establish and monitor required legal holds on user accounts for email retention related to litigation matters. Serve as team lead for outside counsel to work with the Law Department to plan and execute electronic discovery projects through the litigation lifecycle. Formulate defense strategies to respond to discovery requests, locating, identifying and analyzing documents and information responsive to requests and work with outside counsel to respond/object to requests. Identify key Company witnesses for depositions, small claims and trial; make strategy recommendations in preparation of witnesses to testify; analyze testimony of witnesses, make recommendations on further defense tactics in light of testimony. Interview key witnesses and prepare written summary of critical evidence. Contact internal clients (RSC and the field) directly to collect and prepare documents needed to respond to discovery in a lawsuit or in an administrative/regulatory proceeding. Manage outside vendors on large scale discovery and document production requests. Assist the Assistant General Counsel and Senior Managing Attorney in the handling of internal (Home Office) and external (field and outside counsel) requests for information and advice on customer complaints or inquiries, litigation and administrative/regulatory proceedings. Conduct case specific research using internal Company databases (BOSS, DocView, JD Edwards, intranet), external databases (Westlaw), and internet websites. Routinely advise operations managers on how to respond to customer complaints. Analyze contractual terms and use discretion and judgment to advise business partners on defense options. Team leader on special projects to support the General Counsel’s and Assistant General Counsel’s compliance initiatives. Research and evaluate business practices and procedures as requested by the Assistant General Counsel. Develop improved company policies to ensure Company’s legal compliance objectives. Work with the Assistant General Counsel and Senior Managing Attorney to systematically audit and revise policies and procedures Company-wide to ensure ongoing compliance; Prepare report of findings for executive management. Monitor the annual financial audit process (meet with independent auditor to address and answer questions, prepare customized internal reports needed for audit, and direct outside counsel for submission of responses). Manage and revise law department’s litigation process to maximize audit compliance. Manage company’s record retention protocol. Audit CounselLink for compliance with internal law department processes.
Participate in department and Company teams and committees on continuous improvement initiatives. Lead coordinator with other paralegals in the department to ensure “back up” during absences. Perform other duties as assigned by General Counsel, Assistant General Counsel or Senior Managing Attorney. Maintain Department intranet site to ensure dissemination of accurate information to internal clients (RSC and the field). Conduct department training on CounselLink matter management system as needed.

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