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Job Details

Branch Manager

Company name
Expeditors International of Washington, Inc.

Humble, TX

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Job Description

Scope of Position:

To further develop

the branch in the marketplace through focus on Operations, Finances, Sales,

People, Systems, and Culture. To stay in adherence to the company’s policy, procedures and business code of conduct.

Major Duties and Responsibilities:


Create and maintain an effective

branch organization chart, which is designed for flexibility and growth

Prepare, execute, monitor and update

at regular intervals the business plan for the branch

Monitor and improve key departmental

productivity indicators including but not limited to:


Per Desk (SPD)


Per Desk (RPD)


Per Desk (EPD)


Per Shipment (RPS)


to Expense ratio



Instill and foster a climate of

compliance at all times to regulations.

This includes internal policies and procedures such as Operational

Process Standards (OPS) and external government regulations or customer


Assist the management team to map and

understand their department process flow, constantly looking for areas of

improved efficiency to offer customer better cycle times and service as well as

controlling costs.

Ensure all customer standard

operating procedures are documented and kept up to date in the Desk Level

Standard Operating Procedures database by the management team.

When needed assist managers in

building and maintain strong relationships with vendors (airlines, trucking

companies, and others)

Evaluate vendors at defined intervals

per company policy, focusing on areas of possible improvement with corrective

action plans where needed.

Regularly read and review business

and trade journals and attend industry events to further market and industry



Prepare the annual branch budget and

review with your DM and RVP.

Review monthly the branch and

department financial P&L, productivity results and goals.

Review, understand and focus on

improving branch cost control.

Conduct weekly Accounts Receivable

meetings and proactively work to maintain accounts payment within 30 days.

Ensure company credit procedures are

followed and utilized effectively.

Manage accounts payable to vendors

(airlines, truckers etc.) utilizing BNP.

Manage inter company accounting

discrepancies via AJAX report.

Review Daily Branch Revenue report


Ensure any contracts, vendor,

customer or other, are reviewed in accordance to company contract policies

prior to being signed.

Follow company capex

procedure for the purchasing of any equipment for your staff or department.

Utilize Top 20 Accounts

report to continually evaluate the development of your branch client base and

the revenue distribution amounts and % of top clients, and work towards goal of

balanced customer base (no more than 10% revenue by one customer)


Actively develop business for the

branch through active involvement in sales and retention process and close

coordination with sales department.

Attend the weekly branch sales

meeting and facilitate the involvement of all managers in the branch sales


Assist the DSM in the creation of the

annual district sales plan and ensure that this is in line with budget and

product business plans.

Complete 5 Sales and/or Retention

Calls per week and ensure they are documented in the appropriate databases.

Ensure Customer Reviews are completed

with all customers with more than $500 revenue per month.

Pro-actively provide pricing

alternatives, routing solutions and technical assistance to clients through

internal sales both regional and global.

Ensure that the branch has an active

role in the transition of new business / and continues to develop existing



Identify, develop, and mentor your

No. 2.

Each department must have a strong

structure in order to have flexibility and growth when needed.

Review and conduct staff appraisals

timely, and at a minimum once per year per direct report.

Ensure all staff and positions have

job descriptions, clear expectations and are working with structured

development plans.

Ensure and assist managers and key

staff with goal setting and monitoring.

Monitor staff turnover and conduct

regular interviews with potential new personnel.

Plan for and hold effective weekly

department meetings with team.

Review branch goals and business

plans periodically with staff to ensure by-in and accountability.

Meet company standards of 52 hours

training per year, including as needed management/leadership training.

Ensure each member of the team has a

clear development plan that matches current or future job requirements


Be open to implementing new system

changes and enhancements into your branch.

Be involved and suggest

system/process improvements.

Set the tone of this environment

within your branch.


Proactively promote the company’s 10

cultural attributes: Appearance,

Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense

of Humour, and Visionary.

Periodically monitor the levels of

customer service within your branch team

Job Requirements:


4 years of industry specific


Product Manager experience required

Strong business acumen

Proven leadership attitude and


Strong market and product knowledge.

Effective interpersonal skills,

including proven abilities to listen, comprehend, effectively communicate

clearly and concisely to obtain positive results.

Proven negotiation skills.

Good computer skills (Excel, Word).

Experience managing a P&L (Product Manager/District Manager)

Additional Information

What do we offer?

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Education Program

You may click here

to apply for this job at SmartRecruiters.

View More Expeditors Jobs

Company info

Expeditors International of Washington, Inc.
Website :

Company Profile
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.

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