Expeditors International of Washington, Inc.
Scope of Position:
To further develop
the branch in the marketplace through focus on Operations, Finances, Sales,
People, Systems, and Culture. To stay in adherence to the company’s policy, procedures and business code of conduct.
Major Duties and Responsibilities:
Create and maintain an effective
branch organization chart, which is designed for flexibility and growth
Prepare, execute, monitor and update
at regular intervals the business plan for the branch
Monitor and improve key departmental
productivity indicators including but not limited to:
Per Desk (SPD)
Per Desk (RPD)
Per Desk (EPD)
Per Shipment (RPS)
to Expense ratio
Instill and foster a climate of
compliance at all times to regulations.
This includes internal policies and procedures such as Operational
Process Standards (OPS) and external government regulations or customer
Assist the management team to map and
understand their department process flow, constantly looking for areas of
improved efficiency to offer customer better cycle times and service as well as
Ensure all customer standard
operating procedures are documented and kept up to date in the Desk Level
Standard Operating Procedures database by the management team.
When needed assist managers in
building and maintain strong relationships with vendors (airlines, trucking
companies, and others)
Evaluate vendors at defined intervals
per company policy, focusing on areas of possible improvement with corrective
action plans where needed.
Regularly read and review business
and trade journals and attend industry events to further market and industry
Prepare the annual branch budget and
review with your DM and RVP.
Review monthly the branch and
department financial P&L, productivity results and goals.
Review, understand and focus on
improving branch cost control.
Conduct weekly Accounts Receivable
meetings and proactively work to maintain accounts payment within 30 days.
Ensure company credit procedures are
followed and utilized effectively.
Manage accounts payable to vendors
(airlines, truckers etc.) utilizing BNP.
Manage inter company accounting
discrepancies via AJAX report.
Review Daily Branch Revenue report
Ensure any contracts, vendor,
customer or other, are reviewed in accordance to company contract policies
prior to being signed.
Follow company capex
procedure for the purchasing of any equipment for your staff or department.
Utilize Top 20 Accounts
report to continually evaluate the development of your branch client base and
the revenue distribution amounts and % of top clients, and work towards goal of
balanced customer base (no more than 10% revenue by one customer)
Actively develop business for the
branch through active involvement in sales and retention process and close
coordination with sales department.
Attend the weekly branch sales
meeting and facilitate the involvement of all managers in the branch sales
Assist the DSM in the creation of the
annual district sales plan and ensure that this is in line with budget and
product business plans.
Complete 5 Sales and/or Retention
Calls per week and ensure they are documented in the appropriate databases.
Ensure Customer Reviews are completed
with all customers with more than $500 revenue per month.
Pro-actively provide pricing
alternatives, routing solutions and technical assistance to clients through
internal sales both regional and global.
Ensure that the branch has an active
role in the transition of new business / and continues to develop existing
Identify, develop, and mentor your
Each department must have a strong
structure in order to have flexibility and growth when needed.
Review and conduct staff appraisals
timely, and at a minimum once per year per direct report.
Ensure all staff and positions have
job descriptions, clear expectations and are working with structured
Ensure and assist managers and key
staff with goal setting and monitoring.
Monitor staff turnover and conduct
regular interviews with potential new personnel.
Plan for and hold effective weekly
department meetings with team.
Review branch goals and business
plans periodically with staff to ensure by-in and accountability.
Meet company standards of 52 hours
training per year, including as needed management/leadership training.
Ensure each member of the team has a
clear development plan that matches current or future job requirements
Be open to implementing new system
changes and enhancements into your branch.
Be involved and suggest
Set the tone of this environment
within your branch.
Proactively promote the company’s 10
cultural attributes: Appearance,
Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense
of Humour, and Visionary.
Periodically monitor the levels of
customer service within your branch team
4 years of industry specific
Product Manager experience required
Strong business acumen
Proven leadership attitude and
Strong market and product knowledge.
Effective interpersonal skills,
including proven abilities to listen, comprehend, effectively communicate
clearly and concisely to obtain positive results.
Proven negotiation skills.
Good computer skills (Excel, Word).
Experience managing a P&L (Product Manager/District Manager)
What do we offer?
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Training and Education Program
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Expeditors International of Washington, Inc.
Website : http://www.expeditors.com
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.