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Job Details

Service Manager

Company name
Haynes Mechanical Systems

Highlands Ranch, CO, United States

Employment Type

Manager, Hvac

Posted on
May 18, 2022

Valid Through
Aug 31, 2022


At Haynes Mechanical Systems, we have spent over 54 years building a company that we can be proud of - a company that focuses on working together with our customers to provide solutions to their heating, ventilation and air conditioning needs.

We are a fast growing commercial HVAC, building automation and energy services company. Our culture is one that exemplifies achieving excellence in everything we do. We are collaborative and work towards the best result for our customers. Our culture is based on four ideals: family owned, focus on our associates, dedication to our customers, and continuous improvement.

With locations in Denver, Fort Collins, Colorado Springs, and Phoenix we have many opportunities available. Standard work days are M-F, with occasional on-call after hours. This position is expected to work in excess of 40 hours per week during periods of high demand periods.

Competitive benefits package:



401K - Matched

Paid Time Off

Paid Holidays

Gym and Fitness Reimbursement

Taxi Vouchers

Company Events

Company Vehicle Provided



This position requires the individual to effectively lead Service Supervisors and assigned operational support personnel in order to meet or exceed contractual commitments to our clients and redeem operating unit gross profit objectives.

Experience and Skills:


10 years of Commercial HVAC experience

5 years of customer service and/or general management experience, preferably within operations

Must possess a valid driver’s license and currently maintain a safe driving record as required by the company’s insurance provider


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other job duties may be assigned that are not included in the job description.

Hold weekly PAR (1-on-1) meetings with each assigned Service Supervisor to review technician performance, client concerns, significant wins/losses, and overall portfolio management; implement any action plans necessary and ensure accountability

Review financial performance of assigned accounts with Operations Manager monthly, in addition to weekly snapshots during PAR meetings

Grow and retain total assigned contract base

Review T &M pending report monthly for work orders to be completed and billed in order to drive revenue

Review problem work order files turned over by Accounting in order to drive billings

Establish and monitor guidelines to determine field labor requirements. Recommend changes to requirements based on annual operating plan and performance against plan

Secure cooperation of sales personnel to grow and retain the contract base, as required

Accurately determine and communicate job priorities with the dispatch team

Understand timing of the work and how it relates to others business needs

Direct and monitor staff in the development, communication, and redemption of PM schedules

Monitor project schedules to assure service support is provided as needed

Ensure that work orders are completed properly; regularly monitors billings and takes action to assure maximum cash flow

Train, direct, and evaluate staff in the proper, accurate, and timely completion of all paperwork

Assure field compliance with company standards; including timecards, WO documentation, client communication, etc.

Address customer complaints quickly and in the spirit of customer service and retention

Build rapport and productive working relationships with managers, supervisors, staff, field, and other personnel to influence decisions for purchasing, scheduling, installations, work completion as well as the sales business system functions

Understand the relationship between performance, customer satisfaction, and new business development

Understand and keep field staff informed of business objectives

Promote new business and upgrading of existing agreements by instructing and directing staff to generate and report leads and sales opportunities

Support sales force on calls as required

Acquire and maintain knowledge of pricing policies and procedures for all service offerings; utilize pricing software to review/approve all maintenance proposals prior to presentation

Instruct, direct, and monitor dispatch in providing materials, tools, subcontractors, and logistical support to the field to maximize output per labor hour; requires collaboration with warehouse and procurement personnel

Motivate and maintain high Associate morale.

Provide timely and relevant coaching in support of all assigned personnel’s Associate Development Plans; create/maintain a culture of continuous growth and career development

Embrace and actively support Haynes’ Safety By Choice culture, including collaboration with Safety Manager and holding operations personnel accountable to commitments regarding JSAs, onsite safety observations, near miss reports, driving improvement, etc.

Collaborate with Haynes University regarding instructor support, training needs, and curriculum development; and ensure alignment with service department’s business requirements


To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

Change Management - Develops workable implementation plans, communicates changes effectively, builds commitment and overcomes resistance

Computer Skills - Maintains working knowledge and is competent with Microsoft Outlook, Excel, PowerPoint, Project, Access database management, and Microsoft SharePoint.

Customer Service Focused - Influences and drive customer satisfaction, possesses the proper judgment to escalate procedures when an emergency arises to meet the customer’s needs.

Delegation - Assigns tasks to others fairly and authorizes them to complete the tasks on behalf of the company.

Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.

Interpersonal Skills - Maintains confidentiality, remains open to others’ ideas, maintains healthy relationships, and exhibits willingness to try new things.

Leadership skills - Influences other people to achieve an objective and guides the company in a way to make it more coherent and cohesive.

Personnel Management - Includes staff in planning, decision-making, facilitating and process improvement.

Problem Solving Skills - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.

Project Management - Develops project plans, coordinates projects, communicates changes and progress, completes projects on time and budget, and manages project team activities.

Professionalism - Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, follows through on commitments.

Results orientated - Balances and satisfies the needs of all relevant stakeholders, this includes oneself, customers, suppliers, and those with a financial interest in the organization to achieve excellence

Safety and Security - Observes safety and security procedures, uses equipment and materials properly.

Time Management - Develops processes and tools that help them to be more productive and efficient in day-to-day activities.

Work Ethic - Fosters a belief in the moral benefit and importance of work and its inherent ability to strengthen character.


The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Able to lift 75 lbs from floor to waist with possible repetition

Able to lift 50 lbs from shoulder to overhead

Able to work with both arms above head for minimum of 5 minutes

Able to carry 50 lbs for a distance of 25 feet

Able to push or pull 125 for a distance of 500 feet

Able to climb stairs and ladders

Able to carry 30 lbs while climbing stairs or a ladder

Able to grip and operate hand tools, powers tools and safety equipment, such as chain falls

Able to lift legs and step over obstacles up to 19 inches above the ground

Able to perform work while in varying physical positions, such as lying on side, in a kneeling position, while standing on a ladder

Able to access rooftop units and work at heights and in some cases tight or enclosed spaces

Able to wear a respirator if conditions require; may have exposure to potentially harmful chemicals or materials

Able to crawl for a distance of 200 feet

Able to stoop, crouch or kneel for up to 10 minutes at a time


Correctable to 20/20 with no color blindness


Correctable to normal range

Pay Range

: Salary $80,000 - $120,000 

Company vehicle provided, plus annual bonus structure

Company info

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