The Senior Manager of enterprise operations provides leadership and direction in support of core infrastructure programs and directs the operations and resources for their solution area. This position is a member of the Cloud and Infrastructure leadership team and is responsible for all aspects of the data center and disaster recovery services. This position will engage with our service providers to ensure services are delivered within agreed upon service levels. The position maintains technology roadmaps to support overall enterprise direction along with solution portfolios to ensure alignment with overall organizational goals.
Mentoring & Leadership:
Provide an escalation point for customer satisfaction and concerns related to the in-scope services
Develop relationships and partner with the service provider teams, internal clients and suppliers to provide technology solutions and support models
Provide feedback to direct reports to raise awareness of strengths and opportunities
Communicate and clarify roles and responsibilities and set expectations for each member of the team
Ensure team members understand their career paths and partner with them to identify opportunities to grow
Team Management:
Manage outcomes provided by the service provider
Manage the service provider against the established Service Level Agreements
Design projects and processes to improve the solution portfolio and operations
Manage multiple projects with cross-functional teams
Ensure team members and service providers are fully allocated to priority efforts that align to organizational goals
Manage operational budget from planning to fiscal year end
Administer annual performance reviews based on consistent, candid feedback
Manage indirect resources assigned to project tasks including consulting resources
Designing and/or providing input into the training plans for team members
Provide on-call support and problem resolution for area of responsibility
Application or Technology Ownership and Solution Delivery:
Ensure effective management of all aspects (planning, implementation, support, budget, change management, licensing, etc.) of business applications or technology in related area
Develop and execute any control and compliance processes aligned to application or technology ownership
Business Engagement
Lead cross functional business or technical meetings
Understand organizational strategy and priorities to ensure alignment of IT projects in related area
Leading team and cross-functional meetings
Advanced understanding and experience of process in related area
Collaborate with customers and other technical staff to ensure that the delivered solution is meeting the needs of the business
Requirements:
Education: Minimum four-year degree in Computer Science, Information Systems or other technical area. Related experience may be acceptable. College degree preferred.
Experience: 8 years of experience in Information Systems or related area preferred, 6 years of experience required.
Computer Skills: broad knowledge of networks, computer systems, operating systems, applications, and/or equipment with deeper expertise in specific fields. Application of current technology developments and trends. Experience with project and work management tools.
Communication Skills: Excellent written and verbal communication skills; Negotiation and conflict resolution skills. Experience communicating technical information to non-technical team members. Effectively provide constructive feedback to team members
Special Skills:
Proven leadership and project management experience required
Strong understanding of roles, responsibilities, and technical acumen in area of responsibility.
Must have strong negotiation and conflict resolution skills with the ability to drive initiatives through multiple levels of business/IT.
Must possess emotional intelligence and self-awareness
Extensive problem-solving skills
Organizational and Planning skills
Supervisory: This position may be responsible for supervising 4 team members including managing service providers and contractors
Travel: Some travel may be required. Amount of travel will be determined by individual project requirements.
Work Shift:
1ST SHIFT (United States of America)
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here (https://www.tysonfoods.com/sites/default/files/2020-07/CCPA applicant notification.pdf) .
Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations.Join us on the journey.
At Tyson, we are raising expectations for how much good people can do. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy!
We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business.
We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work.
Tyson Foods, Inc. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact (479) 290-5000 for further assistance.
Company info
Tyson Foods, Inc. Website : https://www.tysonfoods.com/
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