Call Center Supervisor

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Call Center Supervisor
The candidate will handle a large number of incoming leads (via phone, email, text, etc.). Follow up with potential clients and attorneys via phone and email. Handle phone calls in a professional and friendly manner. Collect and input potential client’s information into database. Ask for facts from potential clients and send to attorneys for evaluation. Assist attorneys in scheduling appointments with potential clients. Send e-retainers to potential clients using Assure Sign. Provide outstanding customer service and support. General administrative support. Analyze all call tracking sources to provide insight on leads (Answer Connect, Call Rail, Advertising Websites). Provide feedback to members of the intake department regarding client interactions and lead follow up. Develop systems of organization for lead follow up. Create a seamless, positive experience for potential clients contacting the firm. Work with Operations Manager to approve requests and create schedules for daily intake coverage. Bachelor’s degree is required. Customer relations/services experience is required. Supervisory experience is required.

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