Legal Intake Specialist

Profile

Legal Intake Specialist

The candidate will be an integral part of organization. Responsibilities include conducting legal intakes, answering phones, obtaining pertinent information and relaying that information effectively to other staff members as well as making outbound phone calls to potential clients who have not yet returned a retainer agreement. Answers incoming calls from new or prospective clients and are often the first point of contact for clients. Will be tasked with asking a series of questions for the purpose of compiling data, and then uses this data to determine the best next course of action for that client. Bi-Lingual English and Spanish a must. Answers and screens inquiry calls and emails from prospective clients. Obtains pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally. Collects data to help with the representation process. Ensures that all legal forms are properly signed and filed. Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues. Respects client or patient dignity and confidentiality. Bi-Lingual English and Spanish a must. Must have High School Diploma or GED acceptable. Bachelor’s degree in behavioral science, data management or similar field a plus. Should have 2-3 years’ experience working in an intake or call center setting may substitute for higher level education. Experiencing working remotely preferred.

Company info

Ferrer & Poirot PC
2603 Oak Lawn Avenue Suite 300
Dallas
Texas
United States 75219
Website : http://www.lawyerworks.com/