Client Solutions Manager Enterprise

Profile

Client Solutions Manager, Enterprise

at Yext

Charlotte, NC

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

We are looking for Enterprise Client Solutions Managers

with a strong background in digital. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Client Solutions Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Client Solutions Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs.

What You’ll Do

Establish consultative and trusted relationships with clients

Ensure client expectations are exceeded consistently

Drive upsell opportunities into Yext’s existing client base

Transition new clients into the company seamlessly and create consistent process across all clients

Develop standard methodologies and process strategies

Understand client business goals and anticipate future needs to deliver optimal solutions

Drive planning sessions to ensure client is able to fully use Yext to meet their performance and operational efficiency goals

Conduct quarterly business reviews and check in points with key clients

Phenomenal communication skills and organized project management

Elicit client feedback to act as internal advocate for our clients

Communicate regularly with the customer to evaluate satisfaction

What You Have

BA/BS degree or similar university level education

2 years of experience in Digital/Technology Account Management

Superior client service and relationship skills

Strong analytical and problem-solving skills

Experience in data analysis and Excel work

Leadership in developing world class client presentations/QBR leadership

Ability to thrive in a fast pace environment with tight deadlines

Die hard drive to make clients successful

All candidates, who may not have the above-listed years’ experience, but can demonstrate the necessary skills, may apply and will be considered

Bonus Points

Blend of consulting, search, technological and/or display experience

Experienced in on-boarding clients; implementation and integration experience

#LI-AE1

The base salary at the time of hire for this position is expected to be between $67,000-$137,000. Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits, and successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.

Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form

Company info

Yext
Website : http://www.yext.com/