National Oilwell Varco, Inc.
Customer Service Representative- Rig Aftermarket
Title: Customer Service Representative- Rig Aftermarket
Other Locations: null
Coordinate the customer interface process relating to our business. Work closely with internal
PRIMARY Responsibilities - Work closely with credit and compliance to ensure orders are completed.
- Assist in providing outstanding customer service.
- Work on difficult issues regarding client complaints and other matters.
- Work closely with managers in other departments, such as sales, on updating policies and procedures for client services.
- Perform other work related tasks as assigned.
- Comply with all NOV Company and HSE policies and procedures.
Repair Department Job Summary: Responsible for coordinating and interfacing with customers, suppliers, other departments and roles within the NOV. Responsible for the creation and sending of quotation activities and processes. Responsible for customer purchase order receiving processes and communicating between NOV and clients in order to ensure good customer satisfaction.
Repair Department Primary Responsibilities:
Track all inquiries for quotations uppon customer contact and equipment arrival at the
inbound equipment.- Contact customers to define the necessary scope of work.
‐ Create, revise and update Quality Plans as needed.
‐ Carry out credit limit checks, and ensure customers are not on black or watch log lists by using the Global Compliance System.
‐ Work on difficult issues regarding client complaints and other issues.
‐ Work closely with department managers on updating projects for customer requirements.
‐ Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review, and communicate with customers for clarification.
‐ Submit all incoming customer service orders within the Enterprise Resource Planning ERPso the project can be properly carried out to avoid delays and unexpected issues.
‐ Ensure that all required outside vendors quotes can be received in a timely manner, which will allow us to ensure expected profit margins are in line with customer expectations. This will also ensure deadlines and the conclusion of service is achieved within the timeframe outlined.
‐ Responsible for revising and adjusting quotes.
‐ Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.
‐ Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvements.
‐ Liaise with customer and IVB about approved ITP/Quality Plans making sure the pre‐defined scope of work is reviewed and approved by all parties.
‐ Pursue continuous improvement in its own activities and operations.
‐ Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.
Customer Service Excellence
Technical education, product knowledge or experience preferable
Sales Specialization desirable
EDUCATION & EXPERIENCE QUALIFICATIONS
High School Diploma or GED Equivalent
3‐5 years’ experience in manufacturing environment preferable
Higher education degree desirable
Microsoft Office Suite
ERP System Experience (Glovia), basic to advanced knowledge level preferable
Oil and Gas Technical Knowledge desirable
5S (Organization/Standardization) experience or knowledge desirable
National Oilwell Varco, Inc.
Website : http://www.natoil.com
Since 1841, National Oilwell Varco (NOV) has been dedicated to ensuring customers receive the highest quality oilfield products and services. Leveraging over 800 worldwide manufacturing, sales and service centers, National Oilwell Varco supplies customer-focused solutions that best meet the quality, productivity, and environmental requirements of the energy industry. National Oilwell Varco is a worldwide leader in providing major mechanical components for land and offshore drilling rigs, complete land drilling and well servicing rigs, tubular inspection and internal tubular coatings, drill string equipment, extensive lifting and handling equipment, and a broad offering of downhole drilling motors, bits and tools. National Oilwell Varco also provides supply chain services through its network of distribution service centers located near major drilling and production activity worldwide.