Client Concierge

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Client Concierge,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cpu003eu003ca href=****target=_blank\u003e**MEMBERS ONLY**SIGN UP NOW***..u003c/au003eu0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includesu003cstrongu003eu0026nbsp;u003c/strongu003esome of the most recognized names in real estate: u003ca href=****target=_blank\u003eBetter Homes and Gardens® Real Estateu003c/au003e, u003ca href=****target=_blank\u003eCentury 21®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker Commercial®u003c/au003e, u003ca href=****target=_blank\u003eCorcoran®u003c/au003e, u003ca href=****target=_blank\u003eERA®u003c/au003e, u003ca href=****target=_blank\u003eSothebyu0027s International Realty®u003c/au003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogyu0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. Recognized for nine consecutive years as one of theu0026nbsp;u003ca href=****target=_blank\u003eWorld’s Most Ethical Companiesu003c/au003e, Realogy has also been designated a u003ca href=****target=_blank\u003eGreat Place to Worku003c/au003eu0026nbsp;and one of u003ca href=****target=_blank\u003eForbes’ Best Employers for Diversityu003c/au003e. Realogy is headquartered in Madison, New Jersey.u003c/pu003eu003cpu003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. u003cstrongu003eWe pursue talent u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. u003cstrongu003eWe value diversity u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/pu003eu003cpu003eYou’ll find our commitment to diversity reflected in our achievements:u003c/pu003eu003culu003eu003cliu003eForbes 2020 Best Employers for Diversity.u003c/liu003eu003cliu003eRecognized on the 2020 Human Rights Campaign u003ca href=****target=_blank\u003eCorporate Equality Index u003c/au003e.u003c/liu003eu003cliu003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.u003c/liu003eu003cliu003eFirst residential real estate company to endorse theu0026nbsp;u003ca href=****Act target=_blank\u003eEquality Actu003c/au003eu0026nbsp;and fully supportu0026nbsp;u003ca href=****1447 target=_blank\u003e H.R. 1447u003c/au003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/liu003eu003c/ulu003eu003cpu003eWith diversity, we succeed together. We hope you’ll join us.u003c/pu003eu003cpu003eu0026nbsp;u003c/pu003eu003cpu003eThe Corcoran Group is a leading residential real estate brand with more than 50 offices and more than 3,300 sales associates serving Manhattan, Brooklyn, the Hamptons, the North Fork of Long Island and Shelter Island, N.Y., Delray Beach, Miami Beach, Palm Beach, West Palm Beach, Bal Harbour, 30A, Surfside, Windermere and Dr. Phillips, FL; San Francisco, CA, Lake Tahoe and Reno, NV, and Chicago, IL. The Corcoran® Brand is comprised of company owned offices, which are owned by a subsidiary of Realogy Brokerage Group LLC, and franchised offices, which are independently owned and operated. For more information about The Corcoran Group, please visitu0026nbsp;u003ca href=****target=_blank\u003ewww.corcoran.comu003c/au003e.u003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:New York ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:New York,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:The Corcoran Group ,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2849,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:8128BR,Title:Client Concierge,JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#},Responsive_BackgroundColor: #ffffff,Responsive_BackgroundImage: ****#747474,Responsive_BaseFontFamily: \u0027Helvetica Neueu0027, Helvetica, Arial, sans-serif,Responsive_BaseFontSize: 16px,Responsive_ButtonBackgroundColor: #004943,Responsive_CompiledCSS: /* remember to define focus styles! */input,select,.control,.ui-selectmenu-button,textarea,.pseudocheckbox,.pseudoradio,.controlWrapper,.textAreaWrapper,.lightBorder,.themed .ui-selectmenu-button,.ui-state-default { border-color: #747474;}.baseFontColor { color: #747474;}.baseColorPalette { background-color: #ffffff; 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The Client Concierge will be the first point of contact for buyer, seller and rental inquiries received thru our general lead channels. The ideal candidate will have excellent customer service skills and strong attention to detail. u0026nbsp;u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eThe Client Concierge will work closely with the CRM Manager and Coordinators on all lead vetting initiatives.u0026nbsp; Primary responsibilities will be responding to customer inquiries, cold calling/emailing/messaging, testing and contributing towards vetting procedures, leads handoff, tracking, and follow-up, CRM administration, and liaison between leads and agents.u0026nbsp;u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u0026nbsp;u003cbru003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eThis is a remote, temporary position expected to last approximately 3 months.u0026nbsp; Provided lead conversion metrics show a measurable improvement, we will convert this role to a full time eligible for benefits position.u0026nbsp; The hours for this position will be Monday-Friday, 9am-5pm.u003c/fontu003eu003c/fontu003eu003c/spanu003eu0026nbsp;u003cbru003eu0026nbsp;u0026nbsp;u003cbru003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eResponsibilities include but not limited to:u0026nbsp;u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cul dir=\ltr\\u003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eValidating potential customers through outbound calls, emails and messagesu0026nbsp;u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eDocumenting customer requirements by logging them clearly in customer relationship management(CRM) database in preparation for customer handoff to real estate agentu0026nbsp;u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eDetermine appropriate nurture course for each potential customer in CRMu0026nbsp;u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eFollow-up with potential customers post-handoff u0026nbsp;u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eMaintain effective contact with top-of-the-funnel customersu0026nbsp;u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu0026nbsp;u003cbru003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eRequired Qualifications:u0026nbsp;u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cul dir=\ltr\\u003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eNYS Real Estate Salesperson Licenseu003c/fontu003eu003c/fontu003eu003c/spanu003eu0026nbsp;u003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003e1-3 years of experience working in a customer service roleu003c/fontu003eu003c/fontu003eu003c/spanu003eu0026nbsp;u003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eSuperior phone skills with the ability to relate to a customer in a professional and courteous manneru003c/fontu003eu003c/fontu003eu003c/spanu003eu0026nbsp;u003c/liu003eu003cliu003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eStrong interpersonal skillsu0026nbsp;u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eExcellent organization skills u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003eu0026nbsp;u003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eIncredible attention to detail and follow-up skillsu003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003eu0026nbsp;u003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eAbility to prioritize and be flexible with changing business needs in a team environmentu003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003eu0026nbsp;u003c/liu003eu003c/ulu003eu0026nbsp;u003cbru003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003ePreferred qualifications:u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003eu0026nbsp;u003cul dir=\ltr\\u003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eBasic understanding of real estate transactions and their stages (sides of the deal, splits)u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003eu0026nbsp;u003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cspan style=\color:black;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eInterest in a sales-oriented and ROI-driven environment u003c/fontu003eu003c/fontu003eu003c/spanu003eu003c/spanu003eu0026nbsp;u003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:11.0pt;\\u003eComfortable and familiar with Corcoran’s core regions and our neighborhoods u003c/fontu003eu003c/fontu003eu003c/spanu003eu0026nbsp;u003c/liu003eu003cliu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont 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