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Company name
Iron Mountain, Inc.

Boston, MA

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Director, Legal Operations- Remote

Iron Mountain





Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at

for more information.

Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain’s Information Governance and Digital Solutions (IGDS) group is hiring an experienced Operations Director. You will join a dynamic and fast-paced organization whose mission is to create and maintain the legal research that fuels one of IGDS’s flagship products – Policy Center. Our Policy Center Solution is the industry’s first subscription-based international retention research product. High-quality research compiled by top retention experts around the globe. That retention data is carefully reviewed and curated by our in-house legal team and delivered digitally to the customer through the Policy Center solution. The Operations Director is responsible for all aspects of this legal research function from initial procurement to quality control to delivery for Policy Center and its ongoing maintenance. You will work with internal and external teams in order to make the content services operation smooth running & profitable including internal lawyers, external lawyers, product management, consulting services, finance, program management & quality assurance.


Operations Management

Develop & manage the maintenance schedules for the delivery team including country-based legal research and content packages.

Arbitrate conflicts across delivery teams or escalate as required.

Partner with Advisory Service consultants to prepare statements of work for legal research including identifying the delivery costs and managing delivery schedules.

Develop and implement operational procedures, process improvement and key performance indicators for the research and content function

Develop yearly budgets for research in partnership with IGDS business unit leaders

Manage the financial performance for the year including actuals vs. budget and monthly forecasts

Process Improvement & Business Re-engineering

Lead process improvement initiatives to automate processes, reduce costs, streamline the legal partner procurement process, decrease the cycle time of the research production, generate loyalty from law firm partners and generally increase quality of content

Make recommendations to IGDS product managers for improvements that may impact other products or new areas (countries and package) to develop.

Partner with product managers to collect feedback for improvements

Leadership and People management

Provide leadership to the content development & delivery teams, supporting personal development and performance management. This includes:

An internal team maintaining and extending research for mostly subscribed jurisdictions,

Regional managers maintaining relationship with law firm network and curating and tracking their work for world-wide coverage (maintenance extension)

Templated retention schedule managers authoring and maintaining retention schedules templates and accelerators and any package content developed by content services team

7-10 years of relevant experience

Proven people leader experienced managing a geographically dispersed team of employees and external contractors

Strong facilitation and communication skills towards strategy development and problem solving

Solid process improvement background with hands on experience in assessing organizational capabilities, identifying strengths / weaknesses and leading a team towards greater operating efficiency

Strong understanding of data organization concepts such as data taxonomies, data tagging / indexing

Skilled at working effectively with cross functional teams in a matrix organization

Excellent written and verbal communication skills

MS/BS degree in a Management, IT or Scientific discipline preferred

Ability to travel 10% of the time for company meetings, customer presentations and trade events

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

to comply with all applicable laws, rules, regulations, and company policies

to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

to complete required training within the allotted time frame

Company info

Iron Mountain, Inc.
Website :

Company Profile
Iron Mountain is a storage and information management company, assisting more than 156,000 organizations in 32 countries on five continents with storing, protecting and managing their information. Publicly traded under NYSE symbol IRM, Iron Mountain is an S&P 500 company, a member of the FORTUNE 1000 (currently ranked: 712), and a member of FTSE4Good index. Organizations in every major industry and of all sizes—including more than 94% of the Fortune 1000—rely on Iron Mountain to store and manage their information.

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