IT Services Specialist I

Profile

Description

Location:

This position is located at our Dublin, OH campus.

We’re on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors™. We’re committed to building diverse and inclusive teams, so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

The

Information Technology (

IT

Services

Specialist

works independently with general supervision to provide in-depth end-user desktop support and technical guidance for internal employees and some minor support for external users of customer/client facing Web sites and services. This position will interact and collaborate with IT resources and business users on a daily basis in order to help resolve or escalate issues.

What you’ll do

General troubleshooting and support of personal computers, phones, wireless devices including answering users’ questions and resolving issues via telephone, remote control or in-person visits.

Support equipment moves, installations and maintenance; update related documentation.

Ticket creation and problem resolution based on monitoring ticketing system and answering support calls.  Tracking and documenting ticket progress and resolution within ticket tracking system(s).

Troubleshooting and maintaining hardware and software required for day-to-day operations.

Use independent judgement to initiate escalation of issues to other IT Services Specialists based on monitoring and analysis of issues and work queues.

Operations support including PC imaging and repairing, installing software, replacing hardware and establishing valid network port connections.

Provide IT support for projects

Tracking and distributing hardware and software required for day-to-day use.

Contribute to team’s technical knowledge base; creating new and maintaining existing documentation.

Systems administration including user account creation and maintenance for all end-user services, internal and external.

User administration in various telecommunication systems for daily operations of business.

All other duties as assigned. 

What you’ll bring

Education:

Associates degree in computer science or related field, or equivalent work experience

required.

Certifications: CompTIA A , CompTIA N , Cisco, MCP, MCSE or equivalent preferred. 

Technical Expertise

: Systems analysis; Design and program development skills; Microsoft Office applications, Office 365, Windows 10 OS, iOS and Android OS.

Experience: Proven

experience working with PC hardware and software for installation and support

Demonstrated ability to interact in a positive, respectful manner; establish and maintain cooperative working relationships

; 1 or more years’ experience demonstrating strong customer service and organizational skills.

Ability to lift 50 pounds

repeatedly throughout the

workday

Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), PPM Software, Visio/Lucid charts, IM/video conferencing (Teams & Zoom), and telephones efficiently.

Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

What’s in it for you

Compensation:

Competitive base pay, incentive plans and employee referral bonuses.

Coverage:

Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. 

Retirement:

401(k) plan with up to 4% employer match and full vesting on day one.

Balance:

Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.

Development:

Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. 

Culture:

Recognition as a Best Place to Work for 15 years, dedication to

diversity, philanthropy and sustainability

, and people-first values that drive every decision.  

Environment:

A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home:

https://youtu.be/xRnbvCW_YgA

What you should know

Internal Associates:

Already a Healthcare Warrior? Apply internally through Jobvite.

Process:

Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check

Diversity, Equity and Inclusion:

Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an

equal opportunity employer

Agencies: 

Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. 

Sponsorship:

Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

#LI-KT #LI-hybrid

Note:

Compensation information published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.

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Company info

Quantum Health LLC.
Website : http://quantum-health.com