It Administrator

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IT Administrator

The candidate will assist with setup of end-user computing equipment and work areas. Support and troubleshoot the Firm’s IP telephony UC infrastructure and its associated network connections, component hardware, and IP telephony applications. Perform device configurations, operating system and software upgrades. Participate in deploying network devices including physical servers, VMWare/Hypervisor hosts. Assist with troubleshooting circuit equipment routers, switches, load balancers, firewalls, and all other VoIP and network issues. Work with the architects and engineering teams in planning new application installs or executing upgrades to existing applications, new systems technology solutions and upgrading existing systems components; based on the delivery specifications. Support and maintain all firm applications. Research and resolve all escalated trouble tickets for firm applications and hardware. Assist the Service Desk and other IT administrators with resolving tickets that originate in an administrator's resident office. Manage end-user accounts, permissions, access rights, and storage allocations in accordance with firm practices regarding nomenclature, privacy, and security for all desktop-based applications and services. Work with the architects and engineering teams in planning new application installs or executing upgrades to existing applications, new systems technology solutions and upgrading existing systems components; based on the delivery specifications. Support and maintain all firm applications. Research and resolve all escalated trouble tickets for firm applications and hardware. Assist the Service Desk and other IT administrators with resolving tickets that originate in an administrator's resident office. Manage end-user accounts, permissions, access rights, and storage allocations in accordance with firm practices regarding nomenclature, privacy, and security for all desktop-based applications and services. Manage end-user accounts, permissions, access rights, and storage allocations in accordance with firm practices regarding nomenclature, privacy, and security for all desktop-based applications and services. Bachelor’s degree in Computer Science/Information Systems or equivalent certification from an accredited technical training school or equivalent (2-4 years) experience in general Information Systems/computer support is required. Should have 2-4 years’ experience in a Windows environment with working knowledge in regards to maintaining and optimizing systems. Should have 2-4 years’ experience in operating systems/application software integration and installation automation using standard tools and scripting. (SCCM, PowerShell, Group Policies). Should have 2-4 years’ experience with one or more of the following (emphasis may vary depending on immediate needs of the firm). iManage document management system experience; with working knowledge in regards to maintaining and optimizing the system including experience with EMM and matter-centricity is required. Citrix XenApp experience with working knowledge in regards to maintaining and optimizing the system is required. Major organization-wide systems (Scanning, Faxing, Helpdesk, etc.) with working knowledge in regards to maintaining and optimizing such system(s) is required. MS Exchange/Outlook mail systems; with working knowledge in regards to maintaining and optimizing the client performance is required. Network systems support and installation, including server hardware, network operating systems software, and hypervisor technologies is required. Systems infrastructure support and installation including SAN storage systems, and various Disaster Recovery / Business Continuity is required.

Company info

Steptoe & Johnson LLP.
1330 Connecticut Avenue, NW
Washington
District of Columbia
United States 20036
Website : http://www.steptoe.com