Bilingual Spanish Tax Expert - CPA Enroll Agent or Practicing Attorney Seasonal Remote

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Bilingual Spanish Tax Expert - CPA, Enroll Agent or Practicing Attorney – Seasonal Remote
Duties: Advance goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to customers. Will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Help TurboTax customers who are working on their tax return with 1) Tax advice, including return preparation and signature when required; 2) Product/software inquiries, and 3) Tax calculations. Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and deep knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries. Document customer interactions.

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