Job Details

Senior Technical User Support Analyst Santa Rosa CA

Company name
Medtronic, Inc.

Santa Rosa, CA

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Careers that Change Lives\u00a0This position will provide support for resolving client technical issues to return the client to productivity as quickly as possible, adhere to service level agreements with Business Units, and lead\/implement projects and process improvements. Work on related support projects for local site and Global IT MFG\/Lab support team as required. Provide customer service to diagnose and fix problems related to computing hardware, Linux administration and workstation deployment, software, account administration, network, process, and other related equipment used in office and manufacturing areas. Collaborate with others in local IT group and global IT groups in overlapping technologies and support as needed. Use Medtronic Service-Management tool for all break-fix and service request support. Primary work for this position will be at the Temp site, with 10 \u2013 15% potential for travel and after hour on-call support rotation responsibilities.A Day in the LifeProvide hands-on technical support for hardware (printers, barcode readers, cameras, desktop, laptop, drivers, monitors, MHDs, and cabling) and software (internally developed applications, productivity, computer operating systems, internet applications, and various drivers) troubleshootingProvide input for new process and methodology around new clients and new support requirementsWork on and\/or lead initiatives (examples of initiatives include: training, deployment, hardware review, integrations)Acquire and maintain knowledge on all newly purchased and existing supported desktop software, hardware, and systems. Assist with the testing of new or upgraded PC software and hardware releases as requestedKnowledge of deploying, updating (patching), and provisioning Linux workstationsResponsibilities may include the following and other duties may be assigned.Resolves technical problems that originate by telephone in a call center\/help desk environment.Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and\/or hardware products.May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.Provides technical support to users for either PC, server or mainframe applications and hardware.Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.Interacts with network services, software systems engineering and\/or applications development in order to restore service and\/or identify problems.Maintains a troubleshooting tracking log ensuring timely resolution of problems.Recommends systems modifications in order to reduce user problems. Must Have: Minimum Requirements\u00a0EDUCATION REQUIREDBachelor's DegreeYEARS OF EXPERIENCE\u00a04 years of IT experience with a Bachelors Degree2 years of IT Experience with a Masters DegreeSPECIALIZED SKILLS OR KNOWLEDGE:Experience with three or more of the following: MS Product, remote management tools, active directory administration, virtual private network, office productivity tools, web-based applications, TCP\/IP, Linux shell scripting, Experience administering and troubleshooting Linux Red Hat and Windows desktop operating systems.\u00a0PHYSICAL REQUIREMENTS:The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to be independently mobile. Some travel may be required.While performing the duties of this job, the employee is regularly required to be independently mobile. Some travel may be required.The employee is also required to interact with a computer, and communicate with peers and co-workers.Must be able to lift or move (i.e. computers, servers, etc.) weighing up to 50 pounds.Must be able to travel independently to various Medtronic buildings\/sites.Work for extended periods of time doing computer based work.ABOUT MEDTRONICTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We can accelerate and advance our ability to create meaningful innovations \u2013 but we will only succeed with the right people on our team. Let\u2019s work together to address universal healthcare needs and improve patients\u2019 lives. Help us shape the future.EEOIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and\/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http:\/\/\/e-verify\/employeesThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Company info

Medtronic, Inc.
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Company Profile
Medtronic, Inc. manufactures and sells device-based medical therapies worldwide. The company operates in two segments, Cardiac and Vascular Group, and Restorative Therapies Group. The Cardiac and Vascular Group’s products include pacemakers; implantable defibrillators; leads and delivery systems; ablation products; electrophysiology catheters; products for the treatment of atrial fibrillation; information systems for the management of patients with cardiac rhythm disease management (CRDM) devices; coronary and peripheral stents and related delivery systems; therapies for uncontrolled hypertension; endovascular stent graft systems; heart valve replacement technologies; cardiac tissue ablation systems; and open heart and coronary bypass grafting surgical products. The Restorative Therapies Group offers products for various areas of the spine; bone graft substitutes; biologic products; trauma, implantable neurostimulation therapies, and drug delivery devices for the treatment of chronic pain, movement disorders, obsessive-compulsive disorder (OCD), overactive bladder, urinary retention, and fecal incontinence and gastroparesis; external insulin pumps; subcutaneous CGM systems; products to treat conditions of the ear, nose, and throat; and devices that incorporate advanced energy technology. It also manufactures and sells image-guided surgery and intra-operative imaging systems; and provides Web-based therapy management software solutions. The company serves hospitals, physicians, clinicians, and patients in approximately 140 countries. Medtronic, Inc. was founded in 1949 and is headquartered in Minneapolis, Minnesota.

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