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Job Details

Service Dispatch Coordinator

Company name
SonoSite, Inc.

Location
Hanover Park, IL, United States

Employment Type
Full-Time

Industry
Customer Service

Posted on
Mar 24, 2020

Valid Through
Jul 07, 2020

Apply for this job






Profile

Overview
We are hiring for a Service Dispatch Coordinator (Internally, known as a Customer Support Coordinator) for our Hanover Park, IL location.  This is an exciting time to be joining a growing team.  As the Service Dispatch Coordinator you will be responsible for opening service call requests for customers, technicians and service managers for our Graphics System Division.  In this challenging role you will be tasked with fielding customer technical service requests, working with the technicians/sales on when service will be at the site and managing the timeline.  To be successful in this role you must be highly organized, work well under pressure, possess strong communication and follow up skills.  
 
Sound like an exciting position?  Come join the team!!!

FUJIFILM North America Corporation is a marketing subsidiary of FUJIFILM Corporation in Tokyo, Japan that provides equipment, consumables and technical support to the graphic arts industry; digital photo processing equipment, technical support and fulfillment services for commercial and consumer customers; consumer digital cameras, and motion picture films. The company is comprised of five operating divisions: Photo Imaging Products; Graphic Systems Products; Electronic Imaging Products; Motion Picture Film Products; and Optical Devices.
External US
Responsibilities:

Verify customer data on all service calls 
Enter all information into ASTEA system
Work with the customer on problem description and verification of piece of equipment 
Work with technicians on opening and verifying service calls                                                                
Assist with administrative duties as necessary 
Perform related duties as assigned by manager 

Education:

High School / Some College Preferred

Required Experience:

1 Year of Customer Service Experience

Desired Experience:

Excellent customer relations skills 
Prior Salesforce or ServiceMax experience is desired
Experience with project planning or project management
Pleasant phone demeanor, excellent organizational skills and ability to work independently 
Ability to communicate with employees, vendors and clients in an efficient and professional manner 
Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service 

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
 
FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.                             

Company info

SonoSite, Inc.
Website : http://www.sonosite.com

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