Head of Hire to Retire Operations North America

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Job Description

Head of Hire to Retire Operations North America

Indianapolis, IN

As the Head of Hire to Retire Operations for North America, you will lead the direct delivery of GBS (Group Business Services) Hire to Retire Operational services for Human Resources and Payroll. Providing overall leadership, operational expertise and strategic direction in delivering Hire to Retire Operational services to North America based employees. Following outsourcing, to act as the interface between our primary operations partners and the Rolls-Royce businesses with the North America region. Drive successful transition and stabilization of the service within Infosys and ADP. Once stabilized, to steer on-going transformation and improvement of the services aligned to the developing needs of the Rolls-Royce businesses. Provide leadership of direct delivery for retained operational scope and roles.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we're putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we're keeping the world flying.

Key Accountabilities

Provide leadership of direct delivery for retained roles and manage key business relationships and stakeholders in delivery of Hire to Retire services, both within the retained Rolls-Royce organization and in partnership with our outsourced providers

Accountable for operational service delivery and performance for processes in scope of Hire to Retire Operations that remain in house

Manage activities to ensure compliance and adherence to group policies, region/country legislation/requirements, procedures and management of risks, working closely with process owners to manage change control and deploy into operational service

Manage the relationship between Rolls-Royce and our delivery partners across the North America region; handling escalations ensuring customer service level is as expected

Manage post-transfer service stabilization for in progress outsourcing activities to Infosys and ADP, then to lead the evolution and improvement of outsourced services in close collaboration with our partner organizations, in order to ensure excellent service is delivered that is in line with evolving business and stakeholder needs

Act as the interface between customer businesses, their key stakeholders and outsourced providers' delivery teams

Act as key contact for; audit, Change Control, ad hoc and project work, horizon scanning and demand visibility

As required, represent service delivery at local business / regional governance level

Support the on-going strategy and development of operations and the broader GBS People Services organization

Rolls-Royce Power Systems is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Basic Requirements:

Associate degree and 10 years of HR and payroll service delivery experience, OR

Bachelor's degree and 8 years of HR and payroll service delivery experience, OR

Master's degree and 6 years of HR and payroll service delivery experience, OR

JD/PhD and 3 years of HR and payroll service delivery experience, OR

12 years of HR and payroll service delivery experience in lieu of a degree

Must be a US Citizen or permanent resident

Preferred Experience:

Excellent knowledge and experience of HR and payroll service delivery within the North America region, ideally leading and supporting teams in a large-scale service operations environment, preferably HR and payroll

Track record of transitioning HR and payroll processes from in-house organizations to outsourced service delivery providers then successfully managing and developing outsourced vendors

Strong stakeholder management and communication abilities with excellent project management capability

Good understanding of lean process management and continuous improvement methodologies with proven capability to deploy to improve process performance and customer experience

Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Beyond tomorrow

We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Diversity and Inclusion strategy here.

Due to the COVID-19 pandemic we are keeping our people safe by offering the option to work from home where possible and necessary. If you're successful for this role you'll be expected to work from home on a temporary basis. When Rolls-Royce updates the safety protocols related to COVID-19, you may be required to work in multiple spaces (home, office, alternate locations, etc.) as needed across the work week. These may vary dependent on required tasks, the needs of the team, and the focus of the organization.

So that you can be your best at work and home, we'll consider flexible working arrangements for everyone, in any role.

Relocation assistance will be provided if applicable.

Close Date: June 16th 2021

Job Category

Human Resources

Posting Date

02 Jun 2021; 00:06

Company info

Infosys Limited
Website : http://www.infosys.com