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Job Details

Strategic Support Specialist

Company name
Commercial Documentation Service


North Canton, OH, United States

Employment Type

Posted on
Feb 11,2020

Valid Through
May 26,2020

Apply for this job



The goal of the Strategic Support Specialist is to support the sales force and branch leadership in their respective office as well as with face to face interactions with customers to complete sales. The SSS also serves as a liaison with Corporate and HCL on established processes and assists with anything out of scope and performed at a local level such as reporting, funding, sales compensation claims, legal information, and analyzation of data to maintain balanced profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Sales Rep and Sales Management Support

Support reps and customers to complete sale

Delivery/Installation/Training coordination

Work with leasing vendor on special requirements

Pickup/ship back coordination

Assist customers with questions after the sale

Liaison between HCL and Sales Teams

Items needed to complete order

Communicates order changes

Assist with complex order structure/needs

Order Review Prior to Submitting to HCL

Credit (legal name, term and rates)

Complete SQC

Accurate Documents

Contract (signatures, cross-offs, legal name, term, volume/rates and dollar amounts)

Buyout (W-9 and buyout letter)

Storage Agreement, if required

Pickups are accurately accounted for and disposition is accurate

If applicable, OOG fees are included

Provide daily/weekly reporting to the branch leadership

Revenues by branch/team/rep

Status of orders

Identify any roadblocks preventing orders from invoicing

Provides Order Requests through HCL


Like for Likes (equipment exchange)

Branch Orders (accessories)

Demo Floor

Monitor Demo Floor Inventory

Request units through HCL

Ensure inventory is rotated

Monitor dollar value each month


Communicates sales order process changes to reps

Process missed buyout requests

Enter branch claims

Coordinate mailing originals to lease vendor

Enter shell sales orders in EAuto for reporting (MPS, 3/4GS, IT HW)

Adding Roll Codes

Meeting coordinator for branch leadership


Company info

Commercial Documentation Service
Website :

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