Job Details

Store Phone Operator

Company name
Best Buy

Location
Saint Peters, MO

Apply for this job






10 hit(s)  

Profile

Best Buy

What does a Best Buy Store Phone Operator do?

Best Buy Store Phone Operator excels at providing over-the-phone support, while maintaining close working relationships with neighboring stores. They accumulate the appropriate knowledge and expertise through continuous learning and self-development.

The Best Buy Store Phone Operator provides fast and friendly over-the-phone support for all customers. Develops strong rapport with the customer while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Represents and partners with surrounding locations to ensure the customer's needs are met and that no customer is left unserved or underserved. Utilizes relevant resources to assist customers in answering questions or resolving their issues.

Job responsibilities include:

Engage the customer using soft skills while solving issues, providing solutions, and customer support over the phone.

Use cross-functional company resources and tools to meet customer needs.

Understand basic Checkout, Customer Service (Price Match, Returns/Exchanges) and Store Pickup processes as outlined in SOP and policies listed on BestBuy.com.

Ability to speak to weekly/daily promotions and offers.

Maintain a knowledgeable partnership with nearby retail locations and associates.

Accountable for driving positive customer feedback (NPS) survey results.

What are the Professional Requirements of a Best Buy Store Phone Operator?

Basic Qualifications

Ability to work successfully as part of a team

Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications

3 months experience working in customer service, sales or related fields

Company info

Best Buy
Website : http://www.bestbuy.com

Company Profile
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. BestBuy.com is among the top ten retail websites in the United States and we have the number one customer loyalty program of its kind. There are more than 1 billion visitors to our website and 600 million visits to our U.S. stores each year. Our Blue Shirts sales associates and Geek Squad Agents are committed to delivering on our Customer Promise:

Similar Jobs:
Client Service Representative
Location : Saint Ann, MO
Client Service Representative I Hire Velocity in Saint Ann MO USA Benefits Offered 401K, Dental, Life, Medical, Vision Employment Type Full-Time Why Work Here? “At Hire Velocity Our goal is simple: To outthink and outperform ourse...
Transportation Sales and Service Agent
Location : Bridgeton, MO
Transportation Sales and Service Agent Transportation Sales and Service Agent Transportation Sales and Service Agent Our client, a software company in the moving and storage industry with an office in Earth City, is seeking a Sale...
Evening Bilingual Customer Service Rep - French or Spanish Evening Bilingual Customer Service Rep - French or Spanish Evening Bilingual Customer Service Rep - French or Spanish Our client, a great organization located in Earth Cit...
By using Employment Crossing, I was able to find a job that I was qualified for and a place that I wanted to work at.
Madison Currin - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 EmploymentCrossing - All rights reserved. 168