What does a Best Buy Store Phone Operator do?
Best Buy Store Phone Operator excels at providing over-the-phone support, while maintaining close working relationships with neighboring stores. They accumulate the appropriate knowledge and expertise through continuous learning and self-development.
The Best Buy Store Phone Operator provides fast and friendly over-the-phone support for all customers. Develops strong rapport with the customer while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Represents and partners with surrounding locations to ensure the customer's needs are met and that no customer is left unserved or underserved. Utilizes relevant resources to assist customers in answering questions or resolving their issues.
Job responsibilities include:
Engage the customer using soft skills while solving issues, providing solutions, and customer support over the phone.
Use cross-functional company resources and tools to meet customer needs.
Understand basic Checkout, Customer Service (Price Match, Returns/Exchanges) and Store Pickup processes as outlined in SOP and policies listed on BestBuy.com.
Ability to speak to weekly/daily promotions and offers.
Maintain a knowledgeable partnership with nearby retail locations and associates.
Accountable for driving positive customer feedback (NPS) survey results.
What are the Professional Requirements of a Best Buy Store Phone Operator?
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
3 months experience working in customer service, sales or related fields
Website : http://www.bestbuy.com
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. BestBuy.com is among the top ten retail websites in the United States and we have the number one customer loyalty program of its kind. There are more than 1 billion visitors to our website and 600 million visits to our U.S. stores each year. Our Blue Shirts sales associates and Geek Squad Agents are committed to delivering on our Customer Promise: