2-3 yrs required
Wichita, KS, United States
Jul 31, 2020
Nov 13, 2020
Trust & Estate Client Associate
Responsibilities: Providing personalized service to Trust & Wealth Management clients and assisting the Trust & Estate Advisors with their daily responsibilities; Responsible for working with the fiduciary team to ensure proper administration in accordance with the Trust or governing document; Responsible for on-boarding new client relationships and servicing of established relationships; Responsible for ensuring all clients are contacted on a recurring basis to ensure the highest level of service; Memorializes client contact through an established CRM system; Works with the Trust & Estate Advisors and specialized team members to resolve daily client needs and issues; Expansion of client relationships through the delivery of the broad set of the banks services and capabilities; and responsible for performing operational and administrative duties to ensure the accurate and timely delivery of Trust services, Trust Operating System reporting, and strict adherence to internal bank policies and applicable Trust laws. Completes daily entries and ensures that Internal DDA account and the BMO Harris settlement account are in balance with the Trust Operating System. Researches and resolves any out of balance issues. Participates in the settlement of clients’ security trades to ensure the accurate and timely settlement of securities transactions; trades may be initiated internally or externally. Receives, verifies, and posts the receipt and disbursement of money and securities transactions to client accounts to ensure the accurate and timely recording of customer activity. Processes client requests within a dual control environment, including incoming checks, electronic receipts and distributions, incoming and outgoing Wire Transfers, and Trust check processing. Processes bill paying functions for clients, as well as, instructions from Trust & Estate Advisors for Trust distributions and account maintenance requests. Gathers data for processing and makes necessary adjustments to the Trust Operating System. Processes monthly, quarterly, and annual statements within the Trust Operating System. Ensures date of death values are updated in the Trust Operating System. Verifies the cost basis of assets transferring from other investment providers. Updates the value of unique assets within the Trust Operating System. Deposits and withdraws assets from the vault using the dual control system; conducts semi-annual vault count under dual control process. Responds to client requests, including, responding to questions, conducting the necessary research, and communicating with clients and vendors in a timely manner. Assists clients with login issues, system functions, and establishing new users within Wealth Manager online. Ensures OFAC information is input in the Trust Operating System. Generate monthly Trust financial reports from the Trust Operating System. Performs other duties as required and assigned.