Job Details

OPERATIONS MANAGER- PARKING

Company name
ABM Industries Inc.

Location
Saint Paul, MN, United States

Employment Type
Full-Time

Industry
Manager, Aviation

Posted on
Jun 11,2019

Valid Through
Sep 24,2019

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Position Summary

This position oversees the entire operation for the Domestic or International PARK-RIDE Division.

Essential Duties

Tour facility daily to ensure adherence to all established policy/procedure.

Report observed structural deficiencies to appropriate individual or entity daily.

Review operations logs daily.

Coordinate monitoring and trouble-shooting of revenue control equipment with subcontractor weekly or daily when needed.

Conduct daily briefings with supervisors in absence of ops manager.

Meet with ops to disseminate additional information to be discussed in daily briefings.

Monitor daily briefings to ensure sharing of information.

Ensure all signage and space availability information communicated is accurate and updated daily throughout shift.

Monitor departmental processes and procedures and revise or make recommendations for revisions to maximize operational efficiency.

Observe hourly and management staff daily to ensure compliance with established policy/procedure.

Develop methods to enhance knowledge of team in regards to workforce management (i.e.HR guidelines, GL procedures, Audit processes, etc.)

Communicate with peers regarding methods of cross training monthly.

Conducting interview sessions with hourly and management staff as needed.

Training incoming supervisors on final week of training to ensure they are fully trained and understand functions of operation duties and responsibilities.

Implement or revise departmental policies as needed.

Conduct weekly State of The Operation Meetings with team (each Wednesday on Thursday when GM conducts all ops meeting).

Develop/update training modules for all SP hourly and management positions on an as needed basis.

Complete annual and quarterly appraisals for SP ops team.

Oversee workforce management assigned duties and responsibilities of ops team.

Completion of Monthly Courtesy Assist Report forwarded to AGM for PRM.

Track and approve benefit approvals for SP ops team.

Review all assigned reports weekly/monthly before forwarded to GM.

Communicate with subcontractors and support departments to ensure compliance with all established requirements.

Follow up on inquiries regarding any type incident reports with appropriate individuals or entities.

Disseminate authorized information to ops team for sharing with staff and other departments as required.

Attend PRM prep meeting twice monthly and update on operational issues as needed.

Attend monthly Employee Committee Meetings(assist in functions as needed).

Conduct 1st step grievance hearings and respond(2nd step in absence of AGM).

Resolve and issue written responses for employee concerns handled departmentally.

Atlanta Airport Parking Operations Job Descriptions & Duties.

Ensure employee related issues which require escalation are forwarded to either GM or HR whichever applies.

Meetings with Union Officials to discuss matters of concern as needed.

Respond to customer concerns that are escalated or refer to AGM when appropriate.

Exercise the Three Keys to Customer Satisfaction including the Five Customer Service Behaviors to ensure successful customer interactions.

Be familiar with all aspects of each location in the event of contingency situations which enables me to assist where needed.

Maintain thorough knowledge of all areas of the parking facilities to include major roadways,interstates, landmarks, airline locations, cashier booths, lost and found etc. for customer assistance.

Any/all duties of ops and supervisors as support or when needed in absence of either.

Minimum Requirements

3 or more years management experience preferred.

Previous aviation industry experience preferred.

Excellent communication and leadership skills.

Budgeting, expense control and scheduling experience.

Location

Saint Paul, MN 55111 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

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Building Value With Integrated Facilities Solutions

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $5.1 billion and over 130,000 employees in 350 offices throughout the United States and various international locations. ABM’s comprehensive capabilities include janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. ABM Industries Incorporated, which operates through its subsidiaries, was founded in 1909. For more information, visit www.abm.com

ABM is an EOE (Minority / Female / Veteran / Disability / Gender Identity / Sexual Orientation) and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 855-350-0226. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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Company info

ABM Industries Inc.
Website : http://www.abm.com

Company Profile
With over 100 years of facility solutions experience, we continue to serve thousands of clients across the U.S. and in over 20 international locations. ABM offers: ABM is one of the largest facility management services providers in the U.S. We offer state-of-the-art, dependable building maintenance services cost effectively. Our substantial base of long-term clients demonstrates the importance that we place on building enduring relationships. As an ABM client, you have the advantage of obtaining multiple services under one contract with a single point of contact, making it easy for you to outsource these functions without administrative headaches. We provide any combination of services on a local, regional or national basis.

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