The Billing & Enrollment Representative 1 is responsible for the accurate enrollment and billing process for an insurance organization. The Billing & Enrollment Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
The Billing & Enrollment Representative will assist members in a fast-paced inbound call center environment.
You will be responsible for:
Processing enrollments, payments, address changes or other enrollment related tasks.
All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.
Servicing members by telephone to enroll them in the TRICARE program.
Educating members and providing appropriate solutions and alternatives regarding plan benefits.
The start date for this position will be January 4, 2021. This is an interim Work-At-Home opportunity with re-entry into the physical office based on CDC recommendations. Humana office address is listed below:
8123 Data Point Drive San Antonio, TX 78229
Required Qualifications
High school diploma or GED
2 years of customer service experience
Fluency in computer navigation, email, chats, efficient typing skills, and toggling across multiple databases while engaging with the caller.
Must have excellent interpersonal skills and the ability to organize simultaneous tasks; and meet monthly call and performance metrics.
Must work an 8-hour shift between the hours of 9:30 am - 6 pm CST Monday through Friday with overtime based on business need.
Mandatory 8-week training program Monday - Friday 8:00 am to 4:30 pm.
This position requires a government security clearance (eQIP - Electronic Questionnaire for Investigation Processing), must be a US Citizen for consideration
Must live within 50 miles of the Humana office address in San Antonio, TX (see above).
Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M
Preferred Qualifications
College degree (Associate's or Bachelor's) highly preferred
Knowledge of customer service principles and practices - formal training or experience
Additional Information
Benefit package that starts your 1st day of employment
Robust 401k plan through Charles Schwab.
Eligibility for associate wellness and rewards program
Opportunity to learn the industry and build professional career
Employer job 
90 Day Old Job 
