Newport Hospitality Group
York, PA, United States
The Executive Housekeeper manages all facets of the Housekeeping Department, ensuring that our associates achieve high levels of guest service and satisfaction, to include guest accommodations, laundry, and public areas and work areas. He or she is responsible for providing training to departmental associates and enforcing all company policies, procedures and brand standards as established. This position requires knowledge of budgeting, forecasting, staffing, and scheduling. The Supervisory/Management skills that we're looking for are as follows: development of housekeeping staff, ability to maintain records and communicate effectively with members of other hotel departments, ability to order and receive supplies and maintain adequate inventory levels. Candidates must have the ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
The ideal candidate for this position has an Associates’ Degree in Hotel management; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree. Minimum five years housekeeping experience with three years in a supervisory capacity required.
The following is a representative list of the duties and responsibilities associated with this position:
-- Smile and continuously project a helpful attitude
-- Assists General Manager in the development of Housekeeping department’s annual budget and monitors department’s performance as compared to budget.
-- Manages according to established company procedures.
-- Schedules staff according to forecasted occupancy.
-- Orders and receives supplies to maintain adequate inventory levels.
-- Monitors and maintains level of cleanliness in accommodations, storage areas, laundry, restrooms, and public areas.
-- Compiles and reports accurate accommodation status to Front Office.
-- Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
-- Communicates any discrepancies in accommodation status and ensures that corrective action is taken.
-- Communicates with other department heads to resolve deficiencies and repair items.
-- Performs special assignments and projects as requested.
-- Participates in the MOD program.
-- Maintains security of keys.
-- Monitors payroll and control costs, remaining within budget.
-- Introduces and manages any NHG programs.
-- Ensures completion orientation checklists, training guides and all training documentation.
-- Is the departmental trainer(s).
-- Coaches associates when rules are not being met, offers encouragement and works with NHG mentors to improve performance.
-- Records and processes all incident reports as needed.
-- Performs required tasks, including, but not limited to, those contained in the Minimum Performance Standards set by NHG.
-- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the NHG Employee Handbook.
-- Performs all other duties as assigned by management.
Maintains standard procedures for security of on-loan equipment.
-- Conducts monthly inventory of linen, supplies and equipment.
-- Maintains budgeted labor standards by forecasting and comparing forecast to actual.
-- Establishes and maintains cost-control systems on linen inventories, cleaning supplies and labor costs, by forecasting and comparing forecast to actual.
Product Quality/Guest Satisfaction
-- Maintains room quality and amenities based on hotel objectives and policy and procedures.
-- Ensures quality services are rendered in meeting guests’ needs that good guest relations are enhanced.
-- Works with other department heads to resolve guest complaints.
-- Is responsible for the firing, termination, performance evaluations, training and development of all housekeeping and laundry staff.
-- Maintains departmental communication through the effective use of staff meetings, logbooks and bulletin boards.
Associates’ Degree in Hotel management; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree.
Minimum two years housekeeping experience required.
Requires knowledge of budgeting, forecasting, staffing, and scheduling
Requires walking and standing to a significant degree. Requires ability to perform housekeeping chores (cleaning units or assisting in the laundry) which involve lifting, bending, and stretching.
Requires ability to communicate in a positive and service oriented manner both orally and in writing to guests and members of the maintenance/hotel staff/ guests
Willingness to work a flexible schedule which may include nights, weekends, holidays
Pleasant and professional demeanor
Newport Hospitality Group
Website : http://www.nhghotels.com/index.shtml
Newport Hospitality Group is a premier hotel management company dedicated to improving hotel performance through cost-effective operations, national marketing and purchasing programs, comprehensive training, and sales development at the local level. Put us to work for you, and let the power of Newport Hospitality Group's winning management team optimize your hotel's financial performance. We constantly seek new ways to improve the guest experience and owner returns. Come see how we achieve this Learn more>> What Is It This Time? - Tips on Converting the Problem-Focused Associate The Devil is in the Delivery - Security Revisited Cleavenger Awarded CHT Designation Home | Services | Our Team | Portfolio | Testimonials | © Copyright, 2008 Newport Hospitality Group, Inc. Designed by: markField Design