Job Details

Executive Support Technician

Company name
Capital One Financial Corporation

McLean, VA

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Executive Support Technician




McLean 1 (19050), United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Executive Support Technician

Capital One is seeking an Executive Support Technician to perform and coordinate support of all IT-related activities and initiatives for senior executives at our Mclean campus. Support to include applications, infrastructure, and technology-related activities. Provide guidance, assistance, coordination and follow-up on complex problems to ensure resolution. Train customers on new products, applications and platforms. Work with application developers and operations teams to support customer-specific production systems. Successful candidate must be someone who has a proven high performing track record, seeks out opportunities for process improvement, as well as implements new creative solutions.


Proven analytical (quantitative and qualitative), project requirement management and definition, and organizational skills.

Proven knowledge of a desktop environment to include hardware and software.

Possess advanced technical knowledge of HP Desktop Hardware configuration, Microsoft Windows 7/10, MS Office Applications (Office 365), Mac Support, Mobile Device Management (AirWatch), iOS and Android, SCCM, Active Directory

Display exceptional customer service skills necessary for interacting with executive population at Capital One

Ability to manage multiple tasks and priorities in a fast paced and fluid environment

Ability to engage and work effectively with vendor resources and internal resources

Provide guidance, assistance, coordination and follow-up on complex problems and insure resolution

Exceptional interpersonal and teamwork skills with the ability to communicate to Non-IT and IT associates

Excellent oral and written communication skills

Ability to interact with senior management and technical people at a variety of levels as well as ability to address technical issues with both technical and non-technical associates

Possess the ability to learn and support new technology quickly

Ability to make information based decisions (includes the ability to make decisions based upon little information and to deal effectively with ambiguity)

Willingness to provide support outside of business hours as needed

Experience with A/V equipment and ability to run events that include laptops, projectors

Experience with Video and Audio Conferencing technologies – e.g. Polycom, Skype

Basic Qualifications:

High School Diploma, GED, equivalent certification or military experience

At least 1 year of experience with Desktops, Laptops, Printers and Phones

At least 1 year of experience with customer service and business relationship management

At least 1 year of experience with Windows, Mac, iOS and Android

Preferred Qualifications:

Bachelor's Degree

5 years of experience with Desktops, Laptops, Printers, Phone, AV and Video

5 years of experience with customer service and business relationship management

5 years of experience with Windows, iOS, Mac and Android

1 years of experience with desktop environment to include hardware and software

1 years of experience with Video Conferencing systems and troubleshooting

1 years of Project Management experience

1 years of executive support experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position .

Company info

Capital One Financial Corporation
Website :

Company Profile
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.

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