Crowley Maritime Corporation
West Jacksonville, FL, United States
Business Development, Bilingual
Nov 22, 2022
Mar 07, 2023
Specialist, Business Development ','USA0002IF','!*!We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company in the Americas. As a privately- held, U.S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.
By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and planet with our core values of Integrity, Sustainability and Drive guiding everything we do.
To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.
SUMMARY: Responsible for developing brand awareness by interacting with new prospects and existing customers to build brand equity and increase market share by selling products and/or services.
Identify new selling opportunities within the target industries. Maximize and manage the volume, revenue and margin in order to deliver profitable sales results.
Build relationships with potential new and existing customers. Identify customer requirements and expectations while finding supply chain solutions to capture new business.
Effectively communicate with customers to discuss opportunties, concerns or corrective actions required.
Focus on growing existing customer base by upselling and penetrating new customers to increase supply chain sells by phone call, face to face, virtual face-time, email, LinkedIn and other mediums. Maintain a full pipeline of opportunities and target achievable accounts while diligently updating our CRM on leads and follow ups.
Anticipate customer requirements and ensure they are met in a professional and proactive manner while providing customer service that exceeds the customer’s expectations.
Reference resources to nurture relationships and deliver business results. Identify and evaluate trends in the industry, customer and/or territory base.
Meet and exceed budgets and minimum KPI requirements such as new revenue growth, contribution margin, gross profit, multiple supply chain service sells to new and current customers.
Increase supply chain services and revenue streams with current key accounts through cross-selling and up-selling the company’s product and services portfolio.
Challenge status quo with effective solutions and improvements to the achieve departmental sales goals.
Become a trusted voice for the customer to leverage our product and exceed expectations for their supply chain needs
Utilize customer relationship management tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve sales goals.
','!*!EDUCATION: Bachelor's degree in business or a related field; or a combination of post high school and equal experience may be substituted for education.
3 years of field sales and logistics experience.
Knowledgeable of industry-related issues in transportation, supply chain management and use of technology in logistics.
TECHNICAL PROFICIENCY: Proficient in Microsoft Office products, including Excel, Outlook and Word. Proficient in customer relationship management tools, such as Salesforce.
COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to evaluate process effectiveness and develop change or alternatives. Ability to prioritize, organize and perform multiple work assignments simultaneously. Ability to demonstrate effective customer services skills. Ability to utilize problem solving skills. Ability to perform accurately in a detail oriented environment. Ability to mentor, coach, train and/or supervise employees. Skill in preparing clear and concise reports, correspondences, and other written materials. Ability to onboard new accounts while making the transition seem seamless to the customer. Ability to build relationships with current and new accounts while sharing previous experience and/or expertise to fellow co-workers and customers.
OTHER: Travel may be required based on customer’s needs. Bilingual (English/Spanish) highly preferred.
JOB SCOPE: Position impacts multiple business units/segments.
WORKING CONDITIONS: Familiarity with airports and normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.
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Crowley Maritime Corporation
Website : http://www.crowley.com