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Job Details

Manager - Long Term Disability Claims

Company name
Metropolitan Life Insurance Company - MetLife

Tampa, FL, United States

Employment Type

Manager, Insurance

Posted on
Dec 21, 2020

Valid Through
Apr 05, 2021

Apply for this job


Date Posted:

Dec 20, 2020


Tampa, FL, US, 33647



Role Value Proposition:

Responsible for providing exemplary customer service by processing group long term disability income insurance claims in a timely and accurate fashion.

Key Responsibilities:

Manages, plans, organizes, and controls team of claims professionals to ensure effective, efficient, profitable operation.

Accountable for the creation of the infrastructure, workflow, and culture that fosters data accuracy and documentation, leverages information to provide future vision, responsible for financial accuracy.

Manages team of claim specialists responsible for all inquiries, provides technical expertise to investigate and settle claims not resolvable by direct reports.

Responsible for planning, implementing and overseeing assigned claim and clinical teams, through unit leaders and associates.

Builds and manages effective partnerships with internal and external customers, fosters an environment that supports effective teamwork and cross-functional cooperation.

Essential Business Experience and Technical Skills:


High school diploma

5 years of LTD and/or STD experience

2 years of people management experience

Ability to communicate clearly both verbally and in writing.

Customer service and relationship management skills.


Bachelor’s degree

10 years of LTD and/or STD experience

4 years of people management experience

Expert knowledge of STD, LTD, group disability, workers compensation, ERISA, social security, and state laws

Advanced customer focus and management.

Extensive knowledge of multiple systems and technology resources



“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 115612

Nearest Major Market:


Company info

Metropolitan Life Insurance Company - MetLife
Website :

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