Experience Strategy and Transformation Lead

Profile

Description

This role allows the opportunity to lead evolving strategy that expands the health programs that have the greatest impact on our members. The Experience Strategy & Transformation Lead enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customers. The Experience Strategy & Transformation Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Experience Strategy & Transformation Lead leads transformations and experience improvement development for an unconventional healthcare consumer experience that will drive the future vision of the company's core businesses. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Leads transformations and experience improvement development for an unconventional healthcare consumer experience that will drive the future vision of the company's core businesses.

Advises executives to develop functional strategies (often segment specific) on matters of significance.

Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Additionally, this role will be a thought partner, advising executives to help them develop health outcome strategies on matters of significance across our enterprise pillars of influence - particularly social determinants. Focus on leading evolving strategy to expand the health programs that will have the greatest impact on our Humana Neighborhood center members.

Required Qualifications

a Bachelor's degree or equivalent applicable work experience

8 or more years of Strategy and Transformation in Consumer Experience

2 or more years of project, process or people leadership experience

Experience leading large teams/programs

Creativity and brand design knowledge/experience

Working knowledge of all Microsoft programs

Ability to connect the dots across enterprise functions and teams

Experience creating, owning and driving business metrics through tools like scorecards, KPIs, OKRs, etc.

Ability to translate technical data into strategic picture and business strategy development

Ability to identify trends and drive strategic conversations; influence enterprise leaders through synthesis of data

Detail oriented with excellent organizational and project management skills

Demonstrated ability to make independent judgments

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Experience with health economics and outcomes research/studies and utilizing health data to facilitate coordination across enterprise to drive better health outcomesHealth economics and research

Master's Degree or other Advanced Degree in a applicable field - MPH, MBA, Analytics, etc.

Program and/or Project Management experience

Member/Consumer Experience design experience

Strategic Provider Communication experience

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com