Macy’s Retail Customer Service, Part Time: Fashion Show','71584059','!*!Job Overview:
The Market @ Macy’s is a new and exciting opportunity that merges outside brands with Macy’s stores. This unique retail offering will feature pop-up markets in select Macy’s stores. The Market @ Macy’s Customer Service Associate is responsible for helping each brand adapt to the new shopping landscape by providing outstanding customer service, creating an exceptional shopping experience, completing POS transactions, and delivering a clean, neat, and easy to shop environment. The Market @ Macy’s Customer Experience Associate is also responsible for unpacking new merchandise when delivered and replenishing merchandise as needed.
The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here.
Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Provide an exceptional customer shopping experience by ensuring the customer are always the #1 priority
Service the customer in a helpful and friendly manner including POS transactions, credit and Loyalty program enrollment, and helping them to find what they are looking for
Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
Determine customer needs based on personal features and other customer preference related factors
Suggest additional merchandise to compliment customer selection
Invite customers to come back and thank them by name whenever possible
Deliver a clean, neat, and easy-to-shop store environment; maintain sales floor and fitting room recovery standards
Execute merchandising and reverse logistics tasks timely and accurately to include placement of merchandise to standards, movement of fixtures and merchandise, stockroom maintenance and organization when applicable; replenishment to the sales floor
Collaborate with peers and managers to coordinate merchandise movement needs with other tasks
Adhere to Asset Protection and inventory control and compliance procedures
Familiarize self of each brand’s product knowledge
Be friendly and outgoing towards vendor owner when they visit The Market @ Macy’s
Perform these functions in an efficient manner; flex between tasks as directed by a supervisor
Complete necessary training for each new brand in The Market @ Macy’s
Regular, dependable attendance and punctuality
Perform other duties as necessary
No specific educational accomplishments are necessary. No experience is required.
Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.
Self-starter, able to work independently and as part of a team and must have good time management skills.
This position involves constant moving, talking, hearing, reaching, and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. May involve reaching above eye level.
Possess a strong sense of urgency. Must enjoy meeting and interacting with customers. Possess a thirst for learning. Ability to collaborate and function as a member of a team. Should be comfortable with the use of computers and frequent use of RF equipment.
Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.','','United States-Nevada-Las Vegas','Non-Commissioned Sales','Macy’s Retail Customer Service, Part Time: Fashion Show
Website : http://www.macys.com
Macy’s, Inc. is one of the nation’s premier retailers, with fiscal 2012 sales of $27.7 billion. The company operates the Macy’s and Bloomingdale’s brands with about 840 department stores in 45 states, the District of Columbia, Guam and Puerto Rico, and the macys.com and bloomingdales.com websites. The company also operates 13 Bloomingdale’s Outlet stores.