Outbound Dialer Campaign Administrator

Profile

Description

The Experience Strategy & Transformation Professional II enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customers. The Experience Strategy & Transformation Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Outbound Dialer Campaign Administrator leads transformations and experience improvement development for an unconventional healthcare consumer experience that will drive the future vision of the company's core businesses. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

Minimum 2 years of Contact Center Experience, specifically related to Outbound Dialer Campaign Management

Experience in creating and managing company-specific caller experiences

Experience leading projects

Exceptional oral and written communication skills, including but not limited to presentation skills to leadership

Working knowledge of all Microsoft programs

Detail oriented with excellent organizational and project management skills

Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work

Ability to prioritize and handle multiple tasks with concurrent deadlines

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Work-At-Home Requirements

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

Genesys Cloud Dialer Administration

Bachelor's Degree

Member/Consumer Experience design experience

Strategic Provider Communication experience

Covid-19 Vaccine Policy

According to Humana's COVID-19 policy, vaccination and masking is required regardless of vaccination status (with exception for eating and drinking) for associates working in a clinical setting where patients receive care (e.g., pharmacy retail locations, clinics, home care). The policy only requires the primary series alone (first and second vaccine). Boosters are encouraged, but not required. Associates have the option to request an accommodation for medical, religious, or other personal needs.

Additional Information

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. This is a remote role - #LI-Remote.

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com