Garden of the Gods Club and Resort
Colorado Springs, CO, United States
Mar 17, 2023
Jun 30, 2023
Position Purpose & Summary:
The Kissing Camels Food and Beverage Manager oversees and supports the dining room and team members in delivering exceptional member\/guest service in both restaurant and bar applications. They are responsible for managing labor and for supporting company policy.
Ensure physical atmosphere and cleanliness of restaurant, furnishings, and workstations.
Provides a pleasant and efficient atmosphere for team members, members, and guests.
Monitor food quality and service level.
Assists with hiring, training, testing, and maintaining updated training manuals.
Assists with monitoring payroll and revenue daily.
Assists with ordering, organizing and inventory control of all products.
Reads and responds to emails daily.
Plans and supervises dining room set-up based on reservations and events.
Maintains dining room reservation system.
Receives and resolves complaints concerning food, beverages, and service.
Conducts daily stand-up meetings before each shift.
Maintains the physical integrity of the dining room and furniture, including restaurant china and cutlery.
Prepares requested reports.
Conduct safety training classes in conjunction with the safety committee on lifting, emergency procedures, proper knife handling, etc.
Determine food, labor and overhead costs and direct food apportionment policy to control costs.
Review sales and Food and Beverage labor costs daily and resolve any discrepancies with Finance and Accounting.
Minimize waste and maintains controls to attain forecasted food and labor costs.
Keep a pulse on the budget in collaboration with the Restaurants General Manager, develop, recommend, and manage the restaurants budget, business marketing plan, and forecasts, to meet or exceed management's expectations.
Knows the menu, prices, and policies on side dishes and substitutions.
Prepares voids on the POS system with written explanation.
Prepares team member schedules and displays them adequately before schedule is needed.
Sees that silver flatware and other service pieces are shined and clean.
Conducts daily walk-through inspections of dining room and service areas.
Hires, trains, coaches, counsels, and disciplines staff members within guidelines.
Consults with Restaurants General Manager and Human Resources on employment and termination decisions.
Maintains the wine list and makes decisions with the Restaurants General Manager on wine selections.
Has a close working relationship with the KC Grill Chef and culinary team.
Implements improvements to operational systems and procedures.
Assists in meal or bar service and wine service needed.
Deliver \I Am Proud\ service standards and department-specific signature touch points.
Establish cross-departmental channels of communication among teammates that are consistent and complete.
Ensuring that Equipment Inventories are done accurately and on timely manners, as per schedule
Respond to any reasonable task as assigned by the Restaurants General Manager, and or Sr. Leadership Team.
Additional Duties and Responsibilities:
Greet every guest, member, and team member with \I Am Proud\ standards and set a positive tone for every interaction.
Provide extraordinary service that is \Enriching by Nature.\
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest\/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Perform other duties as assigned.
Interface positively with other departments, offering assistance, when needed.
Displays care in use of equipment and maintains an organized and professional work environment.
Minimum Knowledge & Skills: An extensive background in fine dining establishments with and an excellent knowledge of both food, wine, and beverage service is preferred. The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals is a requirement for this position. They must also be able to write routine reports, correspondence, and speak effectively before groups of members, guests or employees of organization.
Formal Education and Job-Related Experience: High school diploma or equivalent, 3-5 years related experience and\/or training is required. An extensive background in fine dining establishments with an
License, Registration, and\/or Certification Required: None
External and Internal Personal Contact:
Daily - Written and verbal
Weekly - Microsoft Office and Jonas
Occasionally - Participate in one-on-one coaching sessions.
Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.
Additional Licenses and\/or Certifications Required:
Valid Driver's License
Food Protection Manager Certification
Food Handler Certification
Alcohol Server\/Seller Certification
Pushing \/ Pulling
Lifting \/ Carrying:
10 lbs. or less
11 to 25 lbs.
26 to 50 lbs.
51 to 70 lbs.
Fine Motor Skills
Gross Motor Skills
Eye \/ Hand Coordination
Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.
Working Closely with Others
Excessive Cold \/ Heat
Excessive Humidity \/ Dampness
Noise \/ Vibrations
Working Above Ground
Working Below Ground
Working with Chemicals \/ Detergents \/ Cleaners
Working Around Fumes \/ Smoke \/ Gas
Walking on Uneven Surfaces
Operating Motorized Equipment or Vehicles
Working Around\/Near Machinery\/Motorized Equipment
Climbing on Scaffolds or Ladders
Continuous use with a Computer and Keyboard
Garden of the Gods Club and Resort