American Systems Corporation
Arlington, VA, United States
Oct 12, 2021
Jan 25, 2022
: a Service Desk Technician
with a Secret Clearance.
As a Service Desk Technician
Work with a team of driven, supportive and highly skilled professionals.
Receive a robust benefits package that includes Employee Stock Ownership Plan!
Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.
A week in the life of a Service Desk Technician:
Providing first-level contact and problem resolution for all users with assigned software application problems.
Resolving as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
Responding to users requests for technical assistance in person, via phone or electronically.
Acting as a liaison between customers and internal support staff to assure accurate problem interpretation.
Maintaining communications with customers during the problem resolution process.
Following all standard help desk procedures and log all help desk interactions via Help Desk tool.
Assisting with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
Receiving and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
Informing and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation
Promptly responding to questions asked by members of the Technical Support Division staff in his/her assigned area(s) and provide a prompt, concise, and authoritative answer by coordination with internal and external subject matter experts
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100 locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.
Forbes National Best Midsize Companies 2021
Energage National Best Workplaces, National 2021
Washington Post Best Workplaces, 2021
Veteran Hiring Awards:
U.S. Department of Labor Hire Vets Medallion
BEST FOR VETS by Military Times
TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com
2 years experience in a DoD Service Desk environment
Possess excellent technical, written, and oral communication skills
Maintain DoD 8570 Certification (Security CE or equivalent)
Provide excellent customer service to both external and internal customers.
Document all job responsibilities to allow for easy transition if required.
Provide a weekly status report to the TPOC
Ability to obtain a Secret Clearance!
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American Systems Corporation
Website : http://www.americansystems.com